Receiving Assistant

Natural Grocers•Fayetteville, AR

23h•Onsite

About The Position

The Receiving Assistant is responsible for assisting the Receiving Manager in the successful operation of the receiving department. This role involves providing world-class customer service, exemplifying integrity, responsibility, and excellence, and adhering to all policies. The assistant will help the receiving department manager in accurately receiving all incoming products, including date, accuracy, and damage checking, and scanning all incoming and outgoing product. They will stage products for efficient delivery to the sales floor, process POs, RPOs, mispicks, invoices, and paperwork timely and accurately, and research and process all discrepancies. Communication with department managers regarding delivery issues and vendor out-of-stocks, and following up on special orders are key aspects of this role. The position also requires operating a forklift and pallet jack as needed, maintaining a clean and organized back room, and working with department managers to address performance issues. Supporting store opening and closing activities, including Daily Sales Report (DSR) and cash handling, and cashier closeout responsibilities are also part of the job. Handling register functions, such as backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, are expected. Maintaining the safety and security of customers and employees, assisting in training and monitoring of department personnel, and taking the initiative to provide additional help and backup in the store and on the sales floor when receiving duties are complete are also important. Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support, and continually increasing product knowledge are required. The role involves using SAP and inventory management software, emailing, and utilizing other IS programs as needed. The position requires working a schedule based on store needs, which includes evenings, weekends, and holidays, working five days, 40 hours per week, and attending mandatory store meetings. This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store. Although this is a general outline of job responsibilities, all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Requirements

High School diploma, GED or equivalent preferred.
1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus.
1 year of experience supervising others preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
Ability to manage changing priorities and to stay focused with the task at hand.
Possess a sense of urgency in the completion of tasks.
Possess excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel and Outlook.

Responsibilities

Providing World Class Customer Service as a number one priority.
Exemplifying integrity, responsibility, and excellence and adhering to all policies.
Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking.
Scanning all incoming and outgoing product.
Staging products for efficient delivery to the sales floor.
Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately.
Researching and processing all discrepancies.
Communicating with department managers regarding delivery issues and vendor out-of-stocks.
Following up on special orders.
Operating a forklift and pallet jack as required.
Maintaining a clean and organized back room.
Working with the department managers to address performance issues within the department.
Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
Maintaining the safety and security of customers and employees.
Assisting in training and monitoring of department personnel including assigning and following up on tasks.
Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete.
Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
Continually increasing product knowledge.
Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
Working a schedule based on store needs which includes evenings, weekends, holidays.
Attending mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
Npower Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (for Full-Time Crew Members)
Paid Parental Leave (for Full-Time Crew Members)
Paid Medical Leave (through company paid short-term disability insurance) (for Full-Time Crew Members)
Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
Company Paid Life Insurance (for Full-Time Crew Members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match