Recall Service Specialist

InDepth Engineering Solutions, LLC • Auburn Hills, MI

2d • Onsite

About The Position

This role involves reviewing safety investigations to interpret and assess the potential root cause, scope, and complexity of vehicle issues, along with their potential remedy options and service impact. The specialist will conduct Recall Service analysis, which includes reviewing repair procedures, engineering reports, repair concerns, CAD, tools, time studies, part/fastener/chemical catalogs, ordering and inspecting parts, and locating and inspecting vehicles. Collaboration with cross-functional teams is essential to understand remedy and service solutions and their required parts, materials, and repair operations. The role requires coordinating and leading multiple safety recall activities simultaneously while maintaining accuracy, quality, and on-time delivery. This includes coordinating labs, tools, vehicles, and parts to support remedy trial remove and install events, for lab activities or vehicle inspections. Participation in lab events, whether as lead or support, and follow-up on next steps and documentation of the activity is required. The specialist will track project milestone activities, identify risks, provide timely status updates, and ensure follow-through on action items. Additionally, the role serves as a back-up to the Advanced Service Methods Manager, performing tasks such as chairing the Remedy Steering Committee meetings, maintaining project logs, scheduling and leading meetings, process development, and monitoring/actioning active investigations for movement through the process.

Requirements

• Minimum 3 years of hands-on automotive diagnostic and repair experience, including responsibility for vehicle diagnosis, repair execution, and validation of repair effectiveness in a dealership, fleet, OEM, or independent repair facility. Experience must be based on direct vehicle troubleshooting and repair activities, rather than solely on technical support, training, quality, validation, or engineering support functions.
• Minimum of a Bachelor’s Degree in Business, Automotive Technology or other Technical degree from an accredited university.
• Minimum 5-8 years of OEM automotive experience, including service engineering, vehicle engineering, vehicle development, technical support, or related technical discipline.
• Strong Organizational and Project management skills, with the ability to manage multiple projects simultaneously, prioritize accordingly, and provide regular status updates on results, open items, and next steps.
• Must be a proven self-starter requiring minimal management direction, with demonstrated ownership, initiative, accountability, and follow-through to meet required deadlines.
• Excellent attention to detail and commitment to accuracy.
• Ability to build effective working relationships collaborating across cross-functional organizations at all levels, including leading individuals and teams to acquire necessary information to support remedy service solutions.
• Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.), with a solid understanding of vehicle diagnosis, repair processes, and dealership service operations.
• Strong demonstration of oral, written, and listening communication skills.
• Position is 100% onsite at Auburn Hills CTC facility. Local travel may be required to contracted service information providers, QEC, assembly plants, vehicle containment or yard-hold locations, supplier facilities, dealerships, and other sites supporting recall investigation and remedy development activities.
• Strong PC skills (Excel, Word, PPT, AI / Copilot, CAD, Outlook, etc.).

Nice To Haves

• Preferred 2-5 years of experience with in automotive processes, products, or service / engineering operations.
• Demonstrated hands-on experience diagnosing and repairing automotive systems, including the ability to evaluate service feasibility, repair complexity, tooling requirements, and dealer execution considerations.
• Certification by State and/or National Institute of Automotive Service Excellence (ASE) in any or all eight areas of automotive repair.
• Understanding of manufacturing, supply chain, and purchasing operations.
• Diagnostic skills in technical subjects required for field support.
• Understanding of EBOM; SBOM; AMPS; Change Notices, CAD.
• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization.

Responsibilities

• Review safety investigations to interpret and assess the potential root cause, scope and complexity of vehicle issues and their potential remedy options and service impact.
• Conduct Recall Service analysis, which includes reviewing repair procedures, engineering reports, repair concerns, CAD, tools, time studies, part / fastener / chemical catalogs, ordering & inspecting parts, locating & inspecting vehicles, etc.
• Collaborate with cross-functional teams to further understand remedy and service solutions and their required parts, materials, and repair operations.
• Coordinate and lead multiple safety recall activities simultaneously while maintaining accuracy, quality, and on-time delivery.
• Coordinate labs, tools, vehicles, and parts to support remedy trial remove and install events, for lab activities or vehicle inspections.
• Participation in lab events, whether as lead or support, and follow up on next steps and documentation of the activity is required.
• Track project milestone activities, identify risks, provide timely status updates, and ensure follow-through action items.
• Be a back-up to the Advanced Service Methods Manager, as needed, performing tasks such as chairing the Remedy Steering Committee meetings, maintaining project logs, scheduling and leading meetings, process development, and monitoring / actioning active investigations for movement through the process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level