Recall Launch Coordinator

Ford • Allen Park, MI

20h • $86,600 - $166,200 • Hybrid

About The Position

The Recall Launch Coordinator reports directly to the Business Operations Manager. The Recall Launch Coordinator is responsible for managing the dealer, owner and fleet data release/update process for (Field Service Action) FSAs, executing the posting of FSA dealer bulletins to the dealer website, activating appropriate GCAMP system interfaces for programs and managing/coordinating the timely processing and distribution of government reports.

Requirements

• Bachelor's degree
• 3+ years of professional work experience
• 1+ years of experience with Microsoft Office Suite, including Excel and Teams

Nice To Haves

• Automotive industry experience preferred
• SQL query experience a plus
• Troubleshooting skills
• Ability to take ownership of projects
• Strong understanding of systems (GCAMP, OWS, etc.)
• Ability to understand analytics and work with data
• Ability to multitask and thrive in a fast-paced environment
• Eagerness to learn
• Ability to work as a team yet act independently

Responsibilities

• Prepare and process special requests for extract information in support of Automotive Safety Office/Office of the General Council and other company activities.
• Support implementation of FSAs in GCAMP and coordinate with Global country coordinators.
• Manage the timely launch of FSAs: Pull timely extracts for FSAs.
• Execute the posting of FSA dealer bulletins using GCAMP & FMCDealer posting tools and activate FSA VIN Lists as appropriate.
• Activate appropriate GCAMP system interfaces and enter GCAMP edit controls/program expiration limits at program launch, as directed by the Program Manager or Product Concern Analyst.
• Support IT efforts to update the GCAMP System (enhancements, system maintenance, UAT Testing and training)
• Request owner name and address updates from appropriate vendors and release mail files to the mail vendor for original, phase, and follow-up mailings. Update GCAMP mail dates, as required.
• Prepare and process special requests for extract information in support of Program Manager and Critical Concern Management team requests.
• Manage and coordinate the timely processing and distribution of government reports where required.
• Participate in multi-regional coordinator meetings to prioritize, monitor resolution, and test corrective actions for system defects and enhancements.
• Support preparation of Weekly Status Sheets.
• Perform GCAMP functionality reviews and testing prior to production migration.
• Ensure timely release of FSA Dealer Bulletins and send out appropriate notifications.
• Support 14D closure process and FSA ISO documentation
• Perform file searches in response to inquiries from the various agencies.
• Provide leadership and direction to suppliers to ensure all program timing milestones are achieved.
• Maintain required records and conduct annual file reviews in support of record retention policies and suspension orders from the Office of the General Counsel.
• Assist in training new GCAMP Coordinators
• Communicate Executive announcement to distribution list on day of launch.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level