Recall Coordinator

Bethany Medical • High Point, NC

3d

About The Position

The Largest Established Independent Multi-Specialty Group in Central North Carolina is Seeking a Recall Coordinator to join our Team! Our mission at Bethany Medical is to provide excellent care through a Multi-Specialty approach from prevention to intervention of potentially life-threatening health problems. Bethany Medical, an established Independent Multi-Specialty Practice located in Greensboro, High Point, Winston Salem, Jamestown, Kernersville, North Wilkesboro, and Mt. Airy is seeking a Recall Coordinator to join our Team!

Requirements

• High School diploma or equivalent

Responsibilities

• Contact patients who have fallen out of care to return to Bethany Medical.
• Discusses treatment history/plan with patients and answer questions and concerns.
• Maintains an accurate log of call activity, including initial and follow-up calls, appointments scheduled, booked production, call outcomes, and reasons for non-engagement.
• Works closely with the offices to ensure patients are scheduled according to office guidelines.
• Notify office staff of special appointments made, including VIP patient appointments.
• Process and distribute weekly recall error reports to Dept. Heads and guide inputting recall dates as needed.
• Communicate regularly with management and staff.
• Confirm and update all customer information and appointment notes in the system database.
• Meet the minimum quota of outbound calls per day.
• Creates an environment that promotes Bethany Medical.

Benefits

• Employee Medical/Dental/Vision insurance. Family coverage is available at a discounted rate.
• Employee Life Insurance
• Employee Short Term Disability
• Generous PTO
• Paid Holidays
• 401k Plan with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED