Recall Completion Improvement Specialist

Ford Motor • Allen Park, MI

13d • Hybrid

About The Position

The Recall Completion Improvement Specialist supports the Recall & Service Programs department in achieving 100% Takata airbag recall completion rates as mandated by the NHTSA. In this role, you will leverage existing resources and identify innovative new avenues to drive recall completions. You will also apply these data-driven strategies to improve completion rates on other critical Field Service Actions (FSAs). The ideal candidate is a proactive problem-solver who can seamlessly bridge the gap between technical automotive operations, data analytics, and external vendor management.

Requirements

• Minimum Bachelor’s degree in Automotive Technology, Engineering, or related discipline
• Deep understanding of automotive service, dealership operations, and technical repair procedures.
• Ability to translate raw data and repair metrics into actionable operational strategies.
• Strong communication skills with the ability to lead discussions and present complex regulatory data clearly to diverse audiences (from technicians to senior executive leadership).
• Proven capability to design, pilot, and scale new processes in fast-paced, ambiguous, or undefined environments.
• Strong organizational skills to manage competing priorities and meet key objectives

Nice To Haves

• Automotive service technical background preferred (Field Service Engineer/Hotline/Product Concern Engineer/Automotive Technician)
• High proficiency in Microsoft Office (Excel, PowerPoint) and a high learning agility for navigating new technical databases and software.
• Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful.
• Experience leveraging AI tools within analysis and problem-solving environments.

Responsibilities

• Collaborate with internal teams and external suppliers to design and execute highly effective owner outreach campaigns.
• Analyze Takata and FSA repair trends to develop, implement, and track targeted action plans that measurably increase recall completion rates.
• Build and manage relationships with key automotive partners, including used car dealers, 3rd party repairers, salvage auctions, recyclers, and data providers.
• Lead hands-on, on-site technical training sessions for 3rd party Partner Canvassers and Technicians to ensure safe and efficient airbag recall repairs.
• Partner with Field Operations to reinforce processes and initiatives across the dealer network.
• Assist in developing dealer-facing documentation, repair/claiming instructions, global region support and coordinate parts availability with Parts Supply & Logistics.
• Collaborate closely with the Customer Relationship Center (CRC) Recall Support Team to refine customer handling policies, scripting, and escalations.
• Prepare and deliver high-quality progress reports, dashboards, and presentations regarding Takata completion status for senior leadership and NHTSA compliance reviews.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level