Recall Completion Improvement Specialist
About The Position
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. In this position... The Recall Completion Improvement Specialist supports Recall & Service Programs department in achieving 100% Takata airbag recall completion rates as mandated by the NHTSA. In this role, you will leverage existing resources and identify innovative new avenues to drive recall completions. You will also apply these data-driven strategies to improve completion rates on other critical Field Service Actions (FSAs). The ideal candidate is a proactive problem-solver who can seamlessly bridge the gap between technical automotive operations, data analytics, and external vendor management.
Requirements
- Proactive problem-solver
- Ability to bridge the gap between technical automotive operations, data analytics, and external vendor management.
Responsibilities
- Supports Recall & Service Programs department in achieving 100% Takata airbag recall completion rates as mandated by the NHTSA.
- Leverages existing resources and identifies innovative new avenues to drive recall completions.
- Applies data-driven strategies to improve completion rates on other critical Field Service Actions (FSAs).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
