REBOUND Leasing Specialist

LOUISVILLE URBAN LEAGUE•Louisville, KY

1d•Onsite

About The Position

Under the general supervision of the REBOUND Property Manager, the REBOUND Leasing Specialist markets and leases available rental properties and supports occupancy and financial performance across the REBOUND rental portfolio. The specialist represents the property and maintains a professional, welcoming, service-oriented environment. The role includes tenant screening, lease agreements, rent collection, maintenance coordination, and tenant relations, and requires collaboration with staff, residents, and regulatory and housing agencies. The specialist supports a target occupancy rate of at least 95% and ensures properties comply with applicable regulations. Responsibilities also include processing applications and lease documentation, maintaining leasing records, coordinating move-ins and renewals, responding to resident concerns, supporting marketing and outreach, and managing eviction and past-resident collection workflows. The role may require representing REBOUND Inc. in eviction court and mediation and performing other duties as assigned.

Requirements

Five years of progressively responsible experience in leasing, property management, sales, or customer service is preferred.
Three or more years of relevant property management or similar experience.
Bachelor's degree, or an equivalent combination of education, training, and experience demonstrating competency to perform the work.
Strong verbal and written communication skills.
Professional appearance and positive attitude.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Ability to communicate effectively with people from diverse backgrounds.
Basic computer skills and ability to learn property management software.
Strong attention to detail and follow-through.
Ability to handle multiple priorities in a fast-paced environment.
Proficiency with Google Suite tools, including Gmail, Calendar, Drive, Docs, Sheets, Slides, and Forms, and property management software.
Availability to work evenings and weekends for program and agency-related activities.
Willingness to undergo a background check in accordance with local law and regulations.
Valid driver's license and reliable transportation.
Knowledge of Kentucky property management laws and real estate sales.

Nice To Haves

Knowledge of Tax Credits, HOME, Section 8, Fair Housing, and Department of Housing (HUD) regulations and programs is highly preferred.
Housing management certification, such as CPM or PHM.

Responsibilities

Maintain all properties at an occupancy rate of 95% or higher.
Ensure compliance with regulations applicable to REBOUND-owned and managed properties.
Greet prospective residents and respond to leasing inquiries by phone, email, website, and in person.
Conduct property tours and explain rental rates, lease terms, application requirements, property policies, and community features.
Process rental applications and required documentation according to company policies and applicable laws, and follow screening and qualification guidelines.
Prepare lease agreements and related documentation for execution.
Maintain accurate leasing records and update applicant and resident information in the property management system.
Follow up with prospective residents and assist with occupancy and leasing goals.
Coordinate move-in appointments and provide new residents with property and community information.
Assist with lease renewals and resident retention efforts.
Maintain professional relationships with residents, vendors, prospective residents, and team members.
Respond to residents within 24 hours, except over the weekend, and document complaints and resolutions.
Communicate serious problems and recommendations to the REBOUND Property Manager.
Maintain a clean, organized, professional leasing office and model units.
Assist with marketing activities, resident events, outreach, and initiatives intended to increase occupancy.
Maintain confidentiality of applicant and resident information.
Obtain and maintain relevant training and certifications to support compliance with property management regulations.
Manage eviction workflows and represent REBOUND Inc. in eviction court and mediation.
Manage collection workflows for past residents, including coordination with collection agencies, and follow up as appropriate.
Perform other duties as assigned to support REBOUND Inc.'s goals and objectives.