ReBIRD Product Owner
About The Position
As the ReBIRD Product Owner, you will champion the Guest experience and own complex projects across ReBIRD services and programs. You will define business requirements, align stakeholders, and ensure solutions meet operational and Guest needs, across all channels. Your work will translate business needs into scalable solutions that elevate the guest experience, improve front-line efficiency and support the global ReBIRD service promise. This role offers the opportunity to cross-functionally collaborate implement analytical solution design and directly impact the strategic decision that shape ReBIRD on the global platform. You will partner directly with the Technical Product Manager to translate business/guest roadmaps into technical sprint execution. This role is based in North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada. Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce.
Requirements
- A degree in Business, Technology, Computer Science or related field / equivalent applied experience
- 5+ years of experience in Product Ownership or a related role in direct-to-consumer technology, or omnichannel operations, with POS (Point of Sale) systems, ERP or circular economy/recommerce platforms
- Ability to translate business needs into actionable product requirements, user stories and acceptance criteria
- Experience working in an Agile/Scrum development environment and managing a product backlog
- Strong organizational and time management skills
- Proficiency in visually expressing ideas through presentations or reports
- Proficiency using project management tools such as Jira
- Proactive in identifying the root cause of issues and developing solutions
- Highly flexible and adaptable when faced with ambiguity
- Effectively balance autonomy and collaboration
- Inspire breakthrough thinking and continuous improvement
- Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Passion for your work is paralleled by your passion for getting outside and living it
- Candidates must be eligible to work in Canada.
Responsibilities
- Overseeing multiple projects or initiatives, ensuring alignment between business objectives and project goals and outcomes
- Leading product discovery and aligning stakeholders for ReBIRD service capabilities
- Translating business needs into clear requirements for Technology partners
- Driving initiative to identify process improvements, gaps or opportunities to improve efficiency
- Collaborating with cross-functional teams to ensure smooth delivery, adoption, and global to regional readiness
- Coordinating roadmap communication and supporting workshop, process mapping and design sessions
- Monitoring platform(s) performance and identifying opportunities for guest-experience and operational improvements
- Supporting the ReBIRD Commercial team in strategic project planning, defining scope, and establishing realistic timelines
- Advancing platform scalability and operational readiness to seamlessly support expansion into new global markets
- Strengthening system stability and platform reliability through continuous improvement and data-driven optimization
- Partnering with Regional enabling functions to deliver localized technology capabilities that precisely fit regional market nuances
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP) where applicable
- Paid time off
- Wellness time
- No Wasted Day program (dedicated paid days to get outside & explore)
- Parental leave top-up
- Nesting period for new parents
- Professional development opportunities
- Arc'teryx Academies (outdoor skill-building events)
- Employee Belonging Councils
- Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
