Rebate Processing - Services - Central Operations Supervisor

Talent Acquisition

1d•$65,000 - $72,000•Onsite

About The Position

This position is responsible for supervising the functions of the Central Processing department and supporting operational activities for Services and Products. This role will monitor the efficacy of the department, improve operating processes, and report to upper management. This is a player/coach position.

Requirements

Associate degree or equivalent work experience
1 - 3 years’ experience in operations roles; preferably with production based/customer service experience
Strong customer/client service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be detail oriented, organized, self-starter with an ability to prioritize workload.
Proficient with Microsoft Office, specifically Excel (pivot tables/data analysis functions), Word, Outlook and Visio
Ability to work within database systems, including data export and reporting
Ability to communication effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge/functional ability with mathematical concepts including fractions, percentages, ratios and other concepts necessary for department performance analysis
Committed to diversity and inclusion
Reliable transportation
Valid driver’s license

Responsibilities

Reinforce the application of superior customer service through his or her own example along with appropriate follow through. Conduct specific periodic meetings and presentations on this topic with team members.
Provide leadership, training and supervision within the department; performs direct supervisory duties of department staff; and coordinates staff for coverage in all related areas of department operations.
Complete the same work of an Operations Coordinator/Specialist. Follow detailed, standard practices and operating procedures to review and process applications and varied, supporting documents for accuracy and completeness
Monitor staff in daily tasks, operations and quality control to achieve daily production goals, quality goals and KPIs (key performance indicators)
Support contract and rebate administration
Complete administrative tasks correctly and on time.
May perform all related support staff duties as required. Assume responsibility for various department functions in the absence of staff members or in overload situations.
Process, solve, and answer difficult problems or inquiries.
Assist with the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
Interact with customers via all channels including but not limited to: phone, email and chat.
Support other departments and other department tasks as needed.
Treat people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.
Assist with personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment.