Real Time Specialist, Workforce Management

TTEC • McAllen, TX

14h • Onsite

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. As a Workforce Management Specialist– Real Time working Onsite in McAllen TX you’ll be a part of bringing humanity to business. Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program. You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

Requirements

• 6 months or more data analysis experience
• High school diploma or equivalent
• Solution-oriented mindset
• Understanding, interpreting, and manipulating data for reporting
• Computer experience

Responsibilities

• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A great compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED