Real-Time Operations Controller

CACI International • Aurora, CO

6d • $75,200 - $158,100

About The Position

The Real-Time Operations Controller is part of a 24/7/365 crew that monitors ground equipment and services scheduled by users through an automated planning and scheduling system. The role monitors the status of initiated services, reschedules interrupted services as needed, and assists with service setup and execution. The position requires working 12-hour shifts, either 5 a.m.–5 p.m. or 5 p.m.–5 a.m., and requires a TS/SCI clearance with a polygraph to begin employment, with a higher level polygraph required for continued employment.

The controller works with the crew to maintain system health, respond to events and issues, troubleshoot and report discrepancies, support testing and maintenance, and coordinate configuration changes. The position also supports mission processing, payload operations, customer requests for reprocessing and playback, laboratory analysis, and communications about analysis results. Certification in multiple operator positions is required; knowledge-based and on-the-job training are provided before certification testing.

Requirements

• Bachelor’s degree and at least 3 years of directly related experience, or an equivalent combination of education and experience.
• TS/SCI clearance with at least a polygraph is required to begin employment; obtaining a higher-level polygraph is required for continued employment.
• Ability and willingness to work 12-hour shifts, either 5 a.m.–5 p.m. or 5 p.m.–5 a.m.
• Understanding of radio frequency spectrums and how they can be utilized, acquired, and corrected.
• Understanding of complex satellite infrastructure and satellite communication systems.
• Networking experience.
• Self-motivated, with the ability and desire to learn complex systems with little direction.
• Ability to serve as a mentor to peers.
• Ability to interact routinely with multiple customers.
• Solid written and verbal communication skills.
• Ability to multitask.
• Strong analytical and troubleshooting skills.

Nice To Haves

• Experience in a real-time operations environment, SIGINT analysis, SIGINT collection, or real-time watch operations support.
• Knowledge of both theoretical and practical aspects of satellite communications.

Responsibilities

• Work with crew members on daily and routine procedures to maintain system health, respond to issues, and gather information for troubleshooting.
• Lead daily turnover, update the operations log with daily activity progress, and review operator log entries for accuracy.
• Support system testing after upgrades and during maintenance activities.
• Monitor system performance, respond to event notifications, and determine appropriate courses of action.
• Coordinate with crew members to maintain system health.
• Report discrepancies concisely as they occur.
• Investigate and rectify procedural discrepancies.
• Identify areas for process improvement.
• Coordinate with subsystem engineering subject matter experts to implement configuration changes and maintenance activities on the network in accordance with operational procedures.
• Certify in multiple operator positions after completing knowledge-based and on-the-job training.
• Perform remote diagnostic monitoring of systems.
• Monitor and perform actions related to mission processing.
• Support requests for re-processing and/or playback, requests for lab analysis, and provide customers with feedback on lab analysis and playback results.
• Support payload operations in coordination with other team members.

Benefits

• Flexible time off benefit.
• Learning and development opportunities and resources.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level