Real-Time Operations Controller

CACI • Aurora, CO

4d

About The Position

The Real-Time Operations Controller is part of a 24/7/365 crew that monitors ground equipment and user-scheduled services within an automated planning and scheduling system. The position monitors initiated services, reschedules interrupted services as needed, and assists with service setup and execution. The role requires working 12-hour shifts, either 5 a.m.–5 p.m. or 5 p.m.–5 a.m., and may involve travel up to 25%.

Requirements

• Bachelor’s degree and at least 3 years of directly related experience, or an equivalent combination of education and experience.
• TS/SCI clearance with at least a Polygraph required to begin employment; obtaining a higher-level polygraph is required for continued employment.
• Ability and willingness to work 12-hour shifts, either 5 a.m.–5 p.m. or 5 p.m.–5 a.m.
• Understanding of radio frequency spectrums and how they can be utilized, acquired, and corrected.
• Understanding of complex satellite infrastructure and satellite communication systems.
• Networking experience.
• Self-motivation and ability and desire to learn complex systems with little direction.
• Solid written and verbal communication skills.
• Ability to multitask.
• Strong analytical and troubleshooting skills.

Nice To Haves

• Experience in a real-time operations environment, SIGINT analysis, SIGINT collection, or real-time watch operations support.
• Knowledge of both theoretical and practical aspects of satellite communications.

Responsibilities

• Work with crew members to execute daily and routine procedures, maintain system health, respond to issues, and gather troubleshooting information.
• Lead daily turnover, update the operations log with activity progress, and review operator log entries for accuracy.
• Support system testing after upgrades and during maintenance activities.
• Monitor system performance, respond to event notifications, and determine courses of action.
• Coordinate with crew members to maintain system health.
• Report discrepancies concisely as they occur.
• Investigate and rectify procedural discrepancies.
• Identify areas for process improvement.
• Coordinate with subsystem engineering subject matter experts to implement configuration changes and network maintenance in accordance with operational procedures.
• Certify in multiple operator positions after completing knowledge-based and on-the-job training and certification testing.
• Perform remote diagnostic monitoring of systems.
• Monitor and perform actions related to mission processing.
• Support re-processing and playback requests, lab analysis requests, and customer feedback on the results of lab analyses and playback.
• Support payload operations in coordination with other team members.
• Mentor peers and interact routinely with multiple customers.

Benefits

• Flexible time off benefit.
• Learning and development opportunities and resources.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level