Real ID Specialist (Limited Duration)
About The Position
The Oregon Department of Transportation (ODOT) is seeking a Real ID Specialist to join the Driver and Motor Vehicles Division (DMV) in Beaverton. This role is a limited duration appointment, expected to end on or before June 30, 2027, with the potential to become permanent. The specialist will assist the public in obtaining Real ID compliant identification cards, answer questions related to the Real ID Act, and provide customer service for Oregonians seeking compliant documents. ODOT is committed to providing a safe and reliable transportation system and encourages applications from all backgrounds and abilities.
Requirements
- Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
- Experience or training using computers to retrieve and input data.
- Three months experience collecting money and making change.
- Must be able to type at least 30 words per minute with a high level of accuracy.
- Completion of an associate’s degree will substitute for one year of the public contact experience.
Nice To Haves
- Experience working in a fast-paced environment and dealing with stressful situations.
- Demonstrated computer literacy and reading comprehension skills.
- Experience providing excellent customer service.
- Experience handling multiple assignments with frequent interruptions.
- Experience effectively interpreting complex rules and policies to customers or clients.
Responsibilities
- Assist the public with obtaining Real ID license, instruction permit or identification cards.
- Serve as a primary representative in the office for Real ID transactions.
- Accurately produce photo licenses, instruction permits and identification cards.
- Administer, correct and explain driver license knowledge test.
- Conduct vision tests.
- Explain state and federal requirements for different driver and identification transactions.
- Provide exceptional customer service while following privacy laws.
- Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
- Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.
- Examine documents for eligibility prior to issuing credentials.
- Prepare daily reports and balance transactions at the end of each day.
- Travel to other offices in the region to perform relief work.
Benefits
- Work/life balance
- 11 paid holidays a year
- flexible work schedules
- paid leave
- Comprehensive and equitable base salary offer within the listed range.
- Public Service Loan Forgiveness opportunity!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
