Real ID PUT Specialist

TEKsystems•Frankfort, KY

6d•$15 - $17•Onsite

About The Position

This organization is a diverse entity that directly impacts citizens and travelers every day. Services support communities statewide, including highways, roads, bridges, vehicle licensing, driver licensing, and highway safety. The organization collaborates with officials at multiple levels to deliver services to citizens, businesses, and government agencies, continuously working toward improvement. The organization is responsible for the issuance of driver’s licenses, maintaining driver records, and managing driver safety programs. It works closely with other agencies and federal partners. Recent federal regulations from the Department of Homeland Security establish rules for REAL ID issuance and record keeping. These requirements must be followed to issue federally compliant driver licenses. To meet increased demand, there is an immediate need for exceptional individuals to join as Driver License Credentialing Specialists. The rollout of a new digitized license system requires limited travel to issuance locations. This position may offer advancement opportunities within the organization. Credentialing Specialists may be assigned to a mobile unit and required to travel to various locations issuing licenses. These locations may include manufacturing centers, libraries, correctional facilities, and other local areas in need of driver licensing services. Overnight travel may be required based on operational needs. Candidates will not be expected to use their personal vehicle. Other duties may be assigned. The focus of this role is to learn the digitized driver license issuance process and applicable state and federal regulations, including REAL ID, Commercial Driver Licensing, and the National Driver Register. Successful candidates will review and analyze secure documentation and personal information provided by applicants.

Requirements

Strong communication skills, both verbal and in person
Highly organized, task-oriented, and self-motivated
Customer service experience supporting internal and external stakeholders
Ability to work collaboratively in a team environment
High level of accountability and integrity
Ability to motivate and positively influence others
Strong interpersonal skills to work with diverse populations
Professional, adaptable, supportive, and responsible demeanor
Ability to learn and use driver licensing systems, interpret driver history records, and accurately enter data
Develop a strong understanding of driver licensing laws and policies
Learn commercial driver licensing regulations and processes
Must maintain a valid driver’s license and a clean driving record

Responsibilities

Learn the digitized driver license issuance process and applicable state and federal regulations, including REAL ID, Commercial Driver Licensing, and the National Driver Register.
Review and analyze secure documentation and personal information provided by applicants.
Assist applicants with questions and concerns regarding driver licensing.
May be assigned to a mobile unit and required to travel to various locations issuing licenses.
Other duties may be assigned.