Real Estate Transaction Coordinator (Client Care Coordinator)

Northrop Realty • Baltimore, MD

8h • $22 - $24 • Onsite

About The Position

Northrop Realty’s Client Care Coordinator is the main point of contact for listings and buyer transactions, providing customer service to homeowners and administrative support to agents and third-party partners. A valid Maryland Real Estate License is required. This in-office position coordinates communication and administrative tasks throughout the listing and closing processes, while maintaining accurate and compliant transaction files and protecting confidential information. No supervisory responsibilities are assigned; other duties may change as needed.

Requirements

• Valid Maryland Real Estate License.
• High school diploma or equivalent.
• At least 2 years of experience in administration, project management, or transaction processing.
• Excellent people skills and interpersonal savvy.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong time management skills and a proven ability to multitask and meet deadlines.
• Strong initiative.
• Ability to function well in a fast-paced environment.
• Strong knowledge of Microsoft Office, Google Workspace, and databases.
• Ability to sit for prolonged periods and work at a computer.
• Ability to lift and carry up to 15 pounds at times.

Nice To Haves

• Real estate experience is a plus.
• Knowledge of Salesforce is a plus.

Responsibilities

• Liaise among real estate agents, clients, attorneys, title companies, and mortgage brokers and manage administrative tasks involved in closing sales.
• Serve as a first point of contact for questions during listing and closing processes; provide showing feedback, order brochures, ensure listings are accurate and presented well in Bright MLS and associated marketing, and understand listing agreements and contracts.
• Create expectations meetings with agents and regularly provide updates about important dates, missing documents, calendar reminders, file compliance status, and issues.
• Communicate regularly with clients about steps in the listing and closing processes, send reminders, check in, and notify clients about utility accounts to set up or cancel.
• Build and maintain relationships with lenders, inspectors, appraisers, agents, and other third parties to support smooth closings and share relevant information.
• Create timelines and follow up with relevant individuals to ensure deadlines are met and contingencies are released.
• Maintain accurate, compliant transaction files and create a digital house file for each transaction.
• Coordinate the closing date, time, and location and notify all parties; ensure the agent’s closing file is complete, including required documents and information.
• Close out transaction files after closing, including updating listing status in MLS, checking the file, making an electronic copy of the CD-ALTA, processing checks, and uploading settlement documents to Salesforce.
• Process checks.
• Uphold Northrop Realty’s values and maintain transaction confidentiality.

Benefits

• Health insurance, including medical, dental, and vision coverage for individuals and families, after a 90-day introductory period.
• Health coaching through NOOM.
• 80 hours of prorated paid time off in the first year.
• 11 paid holidays, including one floating holiday and the employee’s birthday.
• Two weeks of paid parental leave for new parents who have completed at least six months of service.
• IRA retirement plan with matching contributions.
• Supplemental life insurance, disability coverage, and accident insurance.
• Commission compensation for referrals for staff with real estate licenses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED