Financial Regulatory Technician - Real Estate Tax Technician

City of Richmond•Richmond, VA

About The Position

The Real Estate Tax Technician supports the City’s assessment and collection of real estate taxes through research, account maintenance, billing support, and customer service activities in the Real Estate unit. The role assists with tax relief programs, prepares notices and records, and provides second-line support for escalated real estate inquiries. Work follows established procedures, policies, and statutory requirements to help ensure accurate and timely administration of property tax obligations. The technician conducts research and maintains tax accounts, supports preparation and reconciliation of bills and notices, reviews delinquent payments, and assists with desk audits. The position provides taxpayer information and support in person, by phone, and in writing, including help with relief-program inquiries and explanations of tax obligations and deadlines. It also prepares public records and legal or court documentation, maintains digital and physical files, provides administrative support, and helps generate reports. Other duties may be assigned by the Customer Service Supervisor.

Requirements

High school diploma or GED.
Two years of accounting support experience, such as processing payments, providing direct customer service, calculating funds owed, and investigating or collecting delinquent payments.
Knowledge of some combination of basic math, accounting, business and financial policies; City and State codes; Microsoft Office Suite; electronic databases and related software applications; office equipment such as a multi-line phone; and personal property tax codes and collection tax laws.
Skills in some combination of assessments, collections, oral and written communication, customer service, research, cash handling, and data entry.
Ability to analyze information, pay attention to detail, think critically, and follow directions and established procedures.
An equivalent combination of training and experience may be used to meet the minimum qualifications, as approved by the department.

Nice To Haves

Associate's degree preferred.

Responsibilities

Research real estate tax accounts to verify data accuracy and resolve discrepancies.
Process account updates, corrections, and maintenance in accordance with policies and applicable tax codes.
Support the preparation, issuance, and reconciliation of real estate tax bills and notices.
Review and process delinquent real estate tax payments and assist with desk audits as needed.
Investigate account issues and collaborate with internal staff to resolve tax-related conflicts.
Provide taxpayers with information in person, by phone, and through written correspondence about real estate tax assessments, billing, and payments.
Provide second-line support for escalated Real Estate customer service tickets and resolve them accurately, promptly, and courteously.
Assist taxpayers with relief-program inquiries and required documentation, ensuring eligibility factors are met.
Explain tax obligations and deadlines.
Prepare public records, tax notices, and legal or court documentation related to real estate taxes.
Maintain accurate digital and physical files in compliance with retention and confidentiality standards.
Provide administrative support, including data entry, document processing, and general clerical tasks.
Assist with generating reports about collections, assessments, outstanding taxes, and unit performance metrics.
Perform other duties as assigned by the Customer Service Supervisor to support efficient operations.