Real Estate Support Specialist

SAFE Credit Union•Folsom, CA

5d•$22 - $28•Hybrid

About The Position

Responsible for the initial loan set up including but not limited to issuing loan disclosures, collecting documentation, reviewing applications for completeness, placing vendor orders, occasional follow up with borrowers and other administrative activities throughout the loan origination process. Works with Mortgage Officers and Home Loan Consultants to complete or update loan packages as necessary and ensures that all documents, signatures, and forms are correct and complete prior to advancing any further into RE Operations. Monitors pipeline for changes in circumstance and issues redisclosures when required. Monitors withdraw requests and file expirations and initiates required actions.

Requirements

Associate's degree or equivalent from a two-year college or technical school; or one to three years of related experience and/or training; or an equivalent combination of education and hands-on experience.
Experience with residential lending processing.
Familiarity with LOS systems and conventional, FHA, USDA, and VA processing, underwriting, and funding requirements.
Experience with customer service.
Familiarity with Microsoft Office (Outlook, Excel, Word, PowerPoint).
Excellent teamwork, problem-solving, and communication skills.
Demonstrated drive, initiative, and desire to get work done quickly.
Strong desire to continue learning about the residential mortgage industry, provide cutting-edge support, and improve the financial well-being of SAFE’s members.
Excellent communication skills (verbal, written, listening skills, and empathy).
Expert ability to build relationships with other leaders, business partners, and stakeholders.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Nice To Haves

May be responsible for obtaining and maintaining Notary Public commission and NMLS registration.

Responsibilities

Review loan packages and documentation for completeness. May include Notice of Incompleteness, as applicable or assistance with obtaining information or documentation as required.
Place all applicable orders for assignment to Processing, Underwriting, and/or Funding.
Effectively communicate with members, Mortgage Officers, Home Loan Consultants, Real Estate Operations, Builders, and Realtors.
Monitor team and individual pipelines for change in circumstances, withdraw requests, file expirations and to ensure all loans are moving as quickly as possible.
Ensure Initial and Revised Disclosures are accurate and sent within the timeline required.
Verify documentation supports application data.
Verify and calculate income worksheets for accuracy.
Verify that AUS findings match LOS system.
Assist with obtaining FHA/VA case file identification numbers and required documentation.
Reconciliation of Final Settlement Statement and sending Post Consummation Closing Disclosure.
Assist in other areas of processing when needed.
Complete other duties, as assigned.

Benefits

full medical, vision, dental, 401k matching, HSA, and FSA
Professional Development Opportunities: Offering training programs, workshops, and mentorship.
Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
Career Growth: Clear paths for career advancement and internal promotions.
Work-Life Balance: Encouraging a healthy balance between professional and personal life.
Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.