Real Estate Servicing Manager
University Credit Union - Maine•Saco, ME
•Onsite
About The Position
At University Credit Union, we believe great lending doesn't end at closing. That's where our servicing team shines. We're looking for a Real Estate Servicing Manager who loves solving problems, improving processes, supporting team members, and ensuring our members receive exceptional service throughout the life of their loans. If you get excited about bringing order to complexity, leading people, and making things run smoothly behind the scenes, this could be the opportunity you've been looking for.
Requirements
- Experience in mortgages, or loan servicing operations.
- Enjoy leading, mentoring, and helping others succeed.
- Can balance big-picture thinking with attention to detail.
- Thrive in a fast-paced environment where priorities can shift.
- Strong problem-solving and communication skills.
- Comfortable with technology and learning new systems.
- Understand the importance of compliance, accuracy, and exceptional member service.
- Strong organizational skills.
- A commitment to doing things the right way.
- Ability to manage multiple priorities.
- A positive attitude.
- A team-first mindset.
- A desire to make a difference.
Responsibilities
- Lead and develop a talented servicing team, including coaching, hiring, and performance management.
- Ensure mortgage, home equity, and business loan servicing activities are accurate, compliant, and member focused.
- Keep loan servicing systems running smoothly, including rate changes, user management, and platform support.
- Oversee escrows, statements, notices, credit reporting, and other critical servicing functions.
- Partner with lending, processing, risk, and operations teams to create a seamless member experience.
- Support audits, regulatory reviews, and compliance initiatives.
- Investigate and resolve servicing issues with accuracy and urgency.
- Manage UCU's loan servicing operations while identifying opportunities to improve processes and efficiency.
- Stay current on industry trends, regulations, and best practices by participating in professional development opportunities.
Benefits
- Supporting each other
- Serving our communities
- Helping members achieve their financial goals
- Collaboration
- Innovation
- Integrity
- Continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
