Real Estate Operations Manager

PROVIDENT CREDIT UNION•Redwood City, CA

3d•$107,000 - $139,000•Onsite

About The Position

Efficiently and proactively manage the daily functions of the Real Estate Loan Operations staff. Meet or exceed mortgage loan production budget; maintain superior service standards for both external and internal stakeholders; ensure compliance to regulatory requirements and internal policies and procedures. Provident Credit Union was established in 1950, and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better. Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation. Our values are: Listen Get Better Do What’s Right

Requirements

College degree or equivalent work experience preferred
NMLS License preferred
8+ years of proven successful experience in real estate lending required
5+ years of experience in managing a real estate loan operations staff.
5+ years of experience with FHLMC/FNMA underwriting.
5+ years of experience in Credit granting authority – mortgage loans
Demonstrate a knowledge of complex underwriting skills in residential real estate lending.
Demonstrate a knowledge of complex underwriting skills in multi-family real estate lending.
Demonstrated ability to hire, manage, train and develop staff.
Excellent oral and written communication skills including strong telephone skills with a specific focus on member service and problem resolution.
Demonstrated excellence in organizational and mathematical skills.
Have skills and commitment to provide outstanding service to all external and internal members.
Ability to learn and use current loan origination and core financial systems (Encompass CreditQuest, and Laser Pro)
Ability to write letters and e-mails with professional tone, correct grammar and punctuation.
Ability to learn and follow: State and Federal Regulations and Requirements, California Credit Union Law and Rules and Regulations, Provident Credit Union Board Policies, NCUA Rules and Regulations, Department policies and procedures.
Excellent listening and speaking skills.
Excellent written communication skills.

Responsibilities

Daily direct oversight and active management of residential lending team from initial processing to funding.
Ensure service and production standards are met each month.
Review Mortgage Consultant scenario requests.
Manage production pipeline on a daily basis.
Ensure prompt and timely member communication is provided on all loans.
Review processes regularly. Make or recommended changes to processes with goal of streamlining workflows and attaining optimal team performance.
Manage the underwriting and approval of all real estate loans within established lending policies and limits; ensure the quality of each loan package.
Ensure strong member relations in all phases of the process including handling complaints.
Regular review and management of risk assessment processes.
Ensure prompt, accurate response to audit inquiries from investors, regulators, third-party vendors and company auditors.
Review and rebut as necessary investor repurchase requests.
Manage the process for handling employee mortgage loan requests.
Personally discuss loan options, programs and pricing with employees.
Hire, train and develop staff. Perform periodic performance evaluations.
Maintain a working knowledge of California real estate laws as it pertains to credit unions and Provident products and services.
Maintain a thorough working knowledge of Provident products and services.
Maintain a complete understanding of RESPA, TILA and applicable CFPB real estate lending guidelines.
Performs other duties as assigned.
Complete required BSA & OFAC training annually.
Understand and adhere to BSA and OFAC policy and procedures.