Real Estate Maintenance Coordinator (Evening & Weekend shifts)

Evergreen Residential Holdings, LLC•Dallas, TX

1d•Remote

About The Position

Evergreen Residential is seeking a Maintenance Coordinator to provide direct support to field-level property management. This role involves responding to resident inquiries, offering outstanding customer service, and coordinating with field operations. It is an administrative position, not a hands-on maintenance role. The position requires evening and weekend coverage. Candidates must be located within a drivable commute to the Dallas, TX office for training and team meetings, although the role is remote. This is an administrative role focused on providing support to property management operations. The ideal candidate is passionate about customer service and thrives in a fast-paced environment.

Requirements

High School graduate.
Minimum of one-year previous experience in either the single family or multi-family rental industry
Must have a valid Driver’s License.
Committed to providing outstanding customer and resident experience
Ability to handle confidential information in a professional manner
Interacts productively in person and through technology with co-workers and team members.
Excellent oral and written communication skills.
Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required
Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment
Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality
Proactive, self-directed, and highly motivated.

Responsibilities

Represent the Company in a professional manner as the point of contact for resident service requests in all markets
Manage general email boxes by giving general information or re-directing as appropriate
Schedule landscaping and pool services on all newly internalized rental homes in assigned region.
Maintain an organized, consistent filing system on share drive, while following Evergreen procedures.
Coordinate service request dashboard and communicate with the Field Ops team to ensure service requests are completed in a timely fashion
Interact with residents in a professional and courteous manner and work collaboratively with team members
Maintain a high level of customer service and exhibit competency in all prospect/resident interactions - over the phone, by email, formal written communications, or in person
Create service requests for maintenance and be primary decision maker to assign service requests to internal or external resource based on company guidelines.
Assists in creating and circulation of weekly, monthly, quarterly, and annual reporting.
Other activities as assigned by your manager.