Real Estate Loan Servicer

BRAZOS VALLEY SCHOOLS CREDIT UNION•Katy, TX

4d•Onsite

About The Position

The Real Estate Loan Servicer is responsible for preparing accounting and reconciliation reports, processing loan payments, administering loans, managing insurance and escrow processes, and handling HMDA-related work. The role maintains mortgage and member information, processes payoffs and related transactions, supports construction loans, and ensures loan records and post-closing packages are accurate and complete. It also maintains knowledge of applicable regulatory compliance requirements and provides courteous service to members.

Requirements

At least one year of similar or related real estate experience.
High school education or GED.
Serve as a Notary Public.
Ability to analyze data to reach equitable resolutions.
Problem-solving and critical-thinking skills.
Ability to work regular full-time hours and on-site at the designated location.
Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.
Proficiency with Microsoft Office software applications.
Must be bondable.

Responsibilities

Maintain mortgage information, including posting payments and updating member information; process payoffs, lien releases, curtailments, monthly billing statements, adjustments, and account research.
Answer members’ telephone inquiries about existing loans, including routine questions regarding payoffs, collections, beneficiaries, and other details.
Serve as the point of contact for the construction loan portfolio; order inspections and prepare draw requests for supervisory review.
Maintain records and files, assemble post-closing packages, verify documentation is received, signed, and dated, and ensure loan packages are correct, complete, and ready for filing.
Process monthly and yearly escrow payments for taxes and insurance and balance general ledger accounts daily.
Manage escrow disbursements and annual tax and insurance analysis processes.
Track and obtain proof of insurance as required for member loans.
Review quarterly HMDA data and prepare the annual report for submission upon approval.
Maintain working knowledge of regulatory compliance requirements applicable to member and financial services.
Perform other job duties as assigned.

Benefits

Annual paid time off.
Quarterly performance review.
Annual compensation review.
Medical, dental, and vision coverage, including medical and dental PPO plans and a vision plan.
Employee Assistance Program (EAP).
401(k) with employer match of 100% up to 6% of base income.
Employer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment insurance.
Voluntary benefits, including additional life insurance for employees and dependents, hospitalization insurance, critical illness insurance, prepaid legal services, and identity protection.
Ongoing leadership training and development.
Career path and succession planning.
Community volunteer opportunities.
Employee scholarships.
AAA discount.
Discount tickets to events and travel.