Real Estate Loan Origination Support Representative II

SchoolsFirst Federal Credit Union • Tustin, CA

1d

About The Position

The Real Estate Loan Origination Support Representative II delivers high-quality support to the Real Estate Department team members by providing service solutions and assistance with the loan origination process, underwriting clarification, escalation, and advanced file review, aiming for World Class Personal Service to Members. This role provides internal support to Loan Consultants, responding to inquiries and serving as an escalation point for assistance with the application process, product matrices, and clarification of underwriting guidelines, products, and services. Key responsibilities include conducting routine audits of loan application files for quality control, monitoring department compliance with regulations such as ECOA – Regulation B and HMDA, and reporting findings to the ILC Manager and Real Estate VP of Loan Originations. The representative will troubleshoot, identify, and resolve loan application issues within the loan origination platform system(s), coordinate scheduling and distribution of funding confirmation calls to Members, and dispatch referral calls for loan consultants. They will also manage electronic communications from Members through various channels, and may assist with loan consultant functions when necessary. Additionally, the role involves ordering and following up on outside services like Appraisal, Escrow, and Title, and managing daily Lock Desk functions, including verifying daily loan pricing and handling new loan lock requests, reinstatements, and cancellations.

Requirements

• High School Diploma or GED required
• 1-3 years real estate experience required
• Register with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act") when applicable required

Responsibilities

• Delivers a high level of quality support in the area of Real Estate loan origination to Real Estate Department teammembers by providing service solutions and assistance with the loan origination process, underwriting clarification, escalation and advanced file review resulting in World Class Personal Service to our Members.
• Provides internal support to Loan Consultants by responding to inquiries and serving as the escalation point for team members seeking additional assistance with the loan origination process.
• Support may involve assisting loan consultants with the application process, product matrices, and clarification of underwriting guidelines, products and services.
• Conducts routine audit of loan application files for quality control.
• Monitor department compliance including ECOA – Regulation B process, HMDA, and timelines through the use of reports and loan consultant interaction.
• Report findings to ILC Manager and Real Estate VP of Loan Originations.
• Troubleshoots, identifies and resolves loan application issues / errors within the loan origination platform system(s).
• Coordinates scheduling and distribution of funding confirmation calls to Members and Dispatch referral calls for loan consultants.
• Manage electronic communications received from Member in various channels.
• May assist with loan consultant functions when necessary.
• Order and follow-up on outside services, i.e. Appraisal, Escrow, Title, etc.
• Manage and administer daily functions of the Lock Desk including, verifying our company’s daily loan pricing, manually locking and verifying new loan lock requests, lock reinstatements, and cancellations.
• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees