Real Estate Lending Manager - Middletown, NY

Heritage Financial Credit Union•City of Middletown, NY

4h•$84,000 - $105,000•Onsite

About The Position

Heritage Financial Credit Union is seeking a Real Estate Lending Manager to lead their mortgage team. This role involves overseeing loan production, underwriting, and pipeline management, while ensuring exceptional member experiences. The manager will foster a collaborative, performance-driven culture and partner with senior leadership on strategic initiatives, product enhancements, and organizational growth. Key responsibilities include leveraging data-driven insights, managing risk, and overseeing secondary market activities to ensure profitability and operational excellence. This is an opportunity to shape the real estate lending program and impact both the team and the members served.

Requirements

Bachelor’s degree in Business, Finance, or related field preferred. Equivalent combination of education and experience considered
Knowledge of home equity and mortgage lending principles.
Thorough knowledge of mortgage documentation.
Thorough understanding of conventional mortgage underwriting guidelines.
Thorough knowledge of Fannie Mae pricing matrix.
Knowledge of secondary market practices and pricing.
Familiarity with federal and state lending regulations (HMDA, TRID, RESPA, BSA)
Minimum 5–7 years of mortgage or real estate lending experience
Minimum 3–5 years of leadership/supervisory experience
Experience with secondary market sales and mortgage pricing
Strong leadership, coaching, and team development skills
Excellent analytical and problem-solving abilities
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
High level of professionalism and member service orientation

Responsibilities

Lead, coach, and develop Real Estate Lending staff; manage performance, productivity, and professional development.
Establish clear performance expectations and monitor team results against defined KPIs and service level agreements (SLAs).
Foster a high-performance, member-focused culture within the department.
Oversee the end-to-end mortgage pipeline to ensure timely processing, underwriting, closing, and funding of loans.
Monitor pipeline volume, capacity, and workflow distribution to optimize efficiency and turnaround times.
Maintain and enforce service level agreements (SLAs) in alignment with credit union standards.
Ensure loan file quality, sound underwriting decisions, and adherence to agency and internal guidelines.
Underwrite agency and non-agency mortgage loans as needed.
Review and approve loan decisions to ensure consistency and risk mitigation.
Manage the sale of mortgage loans on the secondary market to ensure profitability and alignment with ALM objectives.
Monitor pricing strategies, margins, and pull-through rates to support financial performance goals.
Ensure compliance with all federal and state regulations, including HMDA, TRID, RESPA, and BSA requirements.
Identify, escalate, and mitigate risks related to non-compliance.
Prepare and submit HMDA reports accurately and timely.
Develop, analyze, and present departmental reports, including production metrics, pipeline trends, and performance analytics.
Provide data-driven insights and recommendations to senior management.
Research, recommend, and implement enhancements to mortgage and home equity products.
Identify and implement process improvements to increase efficiency, quality, and member satisfaction.
Partner with leadership on pricing strategy and competitive positioning.
Ensure a high level of member service throughout the lending process.
Resolve escalated member concerns and complaints related to real estate lending.
Collaborate with internal departments including Consumer Lending, Compliance, Marketing, and Finance to support organizational goals.
Serve as a subject matter expert (SME) on lending-related projects and initiatives.
Review and approve invoices within area of responsibility.
Serve as backup to the AVP of Lending Production as needed.
Perform additional duties as assigned.

Benefits

Paid Time Off & Paid Federal Holidays
Medical, Dental, Vision & Life Insurance
Employee Assistance Program
Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
CareNet - benefits concierge service
401(k) with 5% Employer Match
Educational Assistance
Paid Time to Volunteer
HFCU Logo-wear (that our employees wear with pride!)