Real Estate Admin/Ops Associate

SS&C•Fort Worth, TX

20d•Hybrid

About The Position

The Real Estate Administration & Operations Associate supports the day-to-day management of commercial, residential, and mixed-use properties. In this role, you will process property-related payments, maintain accurate records, coordinate vendors and maintenance activities, and respond to client needs. You will work closely with clients, vendors, and internal teams to resolve issues, meet important deadlines, and keep portfolio operations running smoothly. SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

Requirements

Strong client service and relationship management skills.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office Suite including Outlook, Excel, Word, and Teams.
Strong organizational, analytical, and multitasking abilities.
Knowledge of real estate operations, property management, loans, financial transactions, vendor management, and compliance requirements.
Bachelor's degree or equivalent combination of education, training, and relevant experience.
4–6 years of experience in real estate operations, property management, portfolio administration, financial processing, or related fields.
Strong proficiency in Microsoft Office Suite and ability to learn proprietary systems quickly.

Responsibilities

Serve as a primary point of contact for clients regarding property status, account activity, projects, and service requests.
Maintain positive client relationships through proactive communication and timely follow-up.
Support commercial, residential, and mixed-use real estate portfolios.
Assist with property sales, acquisitions, ownership transfers, and portfolio transitions.
Monitor team inboxes and respond to client, vendor, and internal inquiries.
Maintain control reports, ticklers, and operational tracking tools.
Update and maintain account information within Specialty Asset and proprietary systems.
Maintain accurate electronic records through scanning, indexing, and document management practices.
Process Accounts Payable transactions including utilities, taxes, mortgage payments, maintenance expenses, and vendor invoices.
Process revenue transactions including checks, wires, ACH payments, and cash movements.
Research and resolve payment discrepancies and out-of-balance conditions.
Reconcile reports and invoices to ensure accuracy and compliance.
Reviewing, understanding and setting up loans in system
Research, evaluate, onboard, and maintain qualified vendors.
Coordinate inspections, appraisals, repairs, maintenance activities, and preservation services.
Track maintenance projects and ensure timely completion.
Ensure adherence to regulatory requirements, company procedures, and client directives.
Investigate and resolve operational exceptions and service-related concerns.
Assist with client projects, data updates, and process improvements.