Ready Reserve Disaster Support Agent

Senture • Concordia, KS

4d • Remote

About The Position

Make a Difference When People Need It Most. When disasters strike, every call matters. Join Senture's Ready Reserve Team, a temporary, remote workforce activated during natural disasters, emergencies, and seasonal surges to help individuals and families access critical information and support during challenging times. As a Ready Reserve Agent (RRA), you will be among the first voices individuals hear as they begin navigating the recovery process. Through compassion, active listening, and accurate information, you will help people take important first steps toward rebuilding their lives after catastrophic weather events and other emergencies. This is meaningful work for people who want to make an impact while maintaining the flexibility of a temporary, on-call role. Serve a meaningful mission from home by helping individuals affected by disasters and emergencies. Flexible, temporary employment activated based on disaster response and business needs. Gain valuable customer service and crisis-support experience. Join a company committed to supporting its employees beyond a single assignment. This is a temporary, work-from-home position that is activated based on disaster relief and seasonal support needs. While assignment lengths vary depending on client and disaster response requirements, Senture understands the importance of continued employment opportunities. When a temporary assignment concludes, eligible employees may have the opportunity to work with Senture's dedicated Redeployment Team, which assists team members in identifying and applying for other available positions within the company. Placement is dependent upon business needs and the employee meeting all position qualifications, performance expectations, and eligibility requirements. Answer the Call. Serve from Home. Change a Life. When disaster strikes, communities need compassionate people ready to help. Join Senture's Ready Reserve Team and be part of the response that brings support, information, and hope when it matters most. Bilingual Spanish candidates are encouraged to apply.

Requirements

• High School Diploma or GED required
• Previous call center or customer service experience strongly preferred
• Strong verbal and written communication skills
• Ability to demonstrate empathy and professionalism when assisting individuals experiencing difficult circumstances
• Ability to multitask and navigate multiple systems simultaneously
• Basic computer proficiency, including internet navigation and web-based applications
• Ability to sit for extended periods while working
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements for specific program
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• Bilingual Spanish candidates are encouraged to apply.

Nice To Haves

• Bilingual Spanish candidates are encouraged to apply.

Responsibilities

• Provide professional, compassionate, and accurate customer support via telephone.
• Assist individuals impacted by disasters and emergencies by answering questions and providing guidance based on established procedures.
• Navigate multiple web-based systems to access and document information.
• Accurately record customer interactions in company databases.
• Verify customer information and make updates as needed.
• Actively listen to understand customer needs and provide appropriate assistance.
• Conduct follow-up communications when required.
• Participate in outbound calling activities, including client-specific surveys and information gathering.
• Maintain schedule adherence and performance expectations.
• Use performance metrics and feedback to continuously improve service delivery.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED