Reading Room Coordinator
About The Position
The Reading Room Coordinator supports the daily operations of the Radiology Department by coordinating imaging records and facilitating access to prior and outside imaging examinations and reports. The position serves as a liaison between medical records departments, outside imaging facilities, and clinical staff to ensure complete and accurate imaging information is available when needed. The Coordinator monitors imaging records, identifies missing or incomplete studies, coordinates image transfers and outside records, and resolves discrepancies that may affect patient care or radiology turnaround times. The role calls for organization, attention to detail, effective communication, knowledge of imaging systems and workflows, and the ability to manage multiple time-sensitive requests in a fast-paced healthcare environment. The position is scheduled Tuesday through Friday, 7 a.m. to 5 p.m. The incumbent may be asked to perform additional duties as assigned and may need to travel between campus buildings, remote facilities, and out of town as needed.
Requirements
- High school graduate or equivalent.
- At least 1 year of relevant experience.
- Ability to communicate effectively, appropriately, and inclusively with stakeholders at all levels.
- Respond to customers in a timely and courteous manner and ensure service recovery when appropriate.
- Respect confidential information and follow HIPAA regulations.
- Ability to perform the role effectively with little or no onsite supervision.
- Ability to take initiative and exercise independent judgment when appropriate.
- Ability to work autonomously and collaboratively within a team.
- Attention to detail and organizational skills, including prioritizing tasks, communicating progress, and meeting manager- and customer-specified deadlines.
- Ability to manage multiple requests, priorities, and workflows.
- Professional, service-oriented approach in a high-volume clinical environment.
- Ability to travel between campus buildings, remote facilities, and out of town as needed.
- Physical ability to stand constantly, walk frequently, bend or stoop, and lift, push, or pull up to 100 pounds; use Safe Handling Equipment for weights over 35 pounds.
- Proficient communicative, auditory, and visual skills, attention to detail, and ability to write legibly.
Nice To Haves
- Associate’s or Bachelor’s degree.
- Previous experience with Ambra, Powershare, EPIC, and PACS.
Responsibilities
- Maintain records of image requests to outside facilities.
- Process outside imaging records into the appropriate patient charts.
- Scan paperwork and reports into the scanning/imaging software application or EHR.
- Track studies requiring additional information, prior imaging, outside records, or comparisons.
- Identify workflow barriers and take appropriate action or escalate issues.
- Communicate professionally with radiologists, technologists, patients, and outside facilities.
- Communicate with patients to determine the correct facility from which to request records.
- Share and initiate regular, professional communication with coworkers.
- Facilitate and participate in regular staff meetings.
- Collaborate with other departments or disciplines to achieve desired outcomes.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
