Reading Room Assistant - Diagnostic Radiology Full time Days

Northwestern Memorial Healthcare • Chicago, IL

8d

About The Position

The Reading Room Assistant supports Northwestern Memorial HealthCare’s patient-first mission and complies with its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. Under the general supervision of a Department Administrator or Manager, the role maintains outside reads by processing paperwork and images in support of physician activities. The position also supports radiology file-room operations, reception, and appointment scheduling, while providing professional service to patients, members, and coworkers.

Requirements

• High school diploma or GED.
• At least six months of experience in a clerical position dealing with the public.

Responsibilities

• Order, track, locate, and file radiology films, jackets, and requisitions.
• Pick up and deliver X-rays as needed and ensure they are prepared for radiologist review.
• Ensure X-rays have been read before filing and record results.
• Manage and resolve Quality Assurance issues.
• Communicate problems affecting file-room efficiency to other members of the health care team.
• Greet patients and other members in a friendly, professional manner by phone and in person, adapting service to the age of the person being served.
• Check patients in for exams accurately and promptly.
• Complete CPR forms and other required forms.
• Maintain requisition files accurately.
• Handle challenging situations to meet patient and organization needs, minimize emotional situations, and accommodate members when the organization has let them down.
• Ensure members receive appropriate written instructions and exam preparation information.
• Retrieve jackets and charts for appointments.
• Pick up and deliver interdepartmental mail.
• Maintain the computer appointment schedule and requisition files.
• Make appointments.

Benefits

• Northwestern Medicine describes offering a wide range of benefits to support employees’ physical, emotional, and financial well-being and protection from unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED