Readiness Support Specialist

Crossroads Inc • Phoenix, AZ

2d • Onsite

About The Position

The Readiness Support Specialist (RSS) supports and assists the Clinical team in various aspects of programming at Crossroads, an Arizona Department of Health Services-licensed substance abuse treatment provider serving men, women, and Veterans through residential and outpatient recovery programs. The position works in a fast-paced behavioral health residential setting, primarily indoors, with some outdoor work possibly requested. Travel between sites and other locations, including local and statewide travel, may be required.

This role requires at least six months in recovery, a high school diploma or GED, and Peer Support Specialist certification from an Arizona-approved agency or certification within 90 days of hire. Applicants must satisfy applicable Arizona Department of Health Services personnel requirements, hold current CPR/First Aid/Narcan training and a valid Fingerprint Clearance Card, and pass background and Adult Protective Services checks. The role requires a valid Arizona driver’s license. Due to federal contracts, current parole or probation and medical or recreational marijuana are prohibited.

Requirements

• Must be at least 21 years old, or licensed or certified under A.R.S. Title 32 and providing services within the scope of practice.
• At least six months in recovery.
• Current CPR, First Aid, and Narcan training.
• Current and annual negative TB test.
• Current and valid Fingerprint Clearance Card.
• Successfully pass a background check and Arizona Department of Health Services Adult Protective Services check.
• High school diploma or GED.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Peer Support Specialist certification from an Arizona-approved agency, or obtain it within 90 days of hire.
• Computer, Microsoft Office, and EMR experience.
• Working knowledge of addiction, recovery, and twelve-step programs.
• Well-developed written and verbal communication skills and ability to interact effectively with internal and external audiences.
• High ethical standards, sound judgment, problem-solving skills, and strong organizational skills.
• Valid Arizona driver’s license.
• Current parole or probation and medical or recreational marijuana are prohibited due to federal contracts.

Nice To Haves

• Clean Motor Vehicle Record (MVR) check performed annually and upon hire.

Responsibilities

• Facilitate Right Track Readiness group.
• Assist with clinical duties, including intake, orientation, client file creation, and file maintenance.
• Provide individual peer case management, including crisis management as needed.
• Coordinate care, including case reviews, client treatment progress, and aftercare services.
• Participate in clinical staff meetings, trainings, and other required activities.
• Discuss program requirements and conflicts with clients.
• Coordinate client care with CCOM and Clinic staff as needed.
• Assist staff in acclimating clients to the facility upon intake.
• Assist clients with telehealth appointments as needed.
• Help clients complete applications for government assistance, address legal issues, and obtain referrals to independent agencies.
• Make copies, collate, staple, and file program materials as needed.
• Perform other duties as required.

Benefits

• 401(k) with matching of up to 4%.
• Company-paid medical, dental, vision, and life insurance premiums for the full-time employee.
• Supplemental life insurance and short-term disability.
• Paid time off.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED