Re-Roof Superintendent – Custom Homes Division

CROWN CAPITAL MGMT•Fort Myers, FL

2d•Onsite

About The Position

Crown Residential Services is seeking an experienced Re-Roof Superintendent to join our Custom Homes Division in Fort Myers. This role requires not only strong residential roofing knowledge but also exceptional communication, organization, and problem-solving skills, as it involves direct interaction with homeowners. The superintendent will oversee re-roof projects from start to finish, acting as a key contact for homeowners and ensuring all projects meet high standards for quality, professionalism, safety, and customer satisfaction.

Requirements

Residential roofing experience required.
Previous roofing superintendent, field supervisor, production manager, or similar experience strongly preferred.
Strong knowledge of residential re-roofing practices and roofing systems.
Experience with shingle, tile, metal, and other residential roofing systems preferred.
Strong understanding of roofing installation, tear-off, dry-in, flashing, ventilation, waterproofing, and related components.
Ability to identify workmanship and quality-control issues.
Experience coordinating roofing crews and subcontractors.
Valid driver's license and acceptable driving record.
Ability to travel throughout the Fort Myers and surrounding service area.
Basic computer, smartphone, email, and mobile application skills.

Nice To Haves

Exceptional customer service skills.
Excellent communication, organization, and problem-solving skills.
Ability to explain roofing processes and project issues to customers.
Ability to set realistic expectations and keep customers informed.
Ability to remain calm and professional when handling concerns or complaints.
Ability to take ownership of problems and work toward solutions.
Professional appearance and demeanor.
Understanding of the additional care required when working on occupied homes and higher-end residential properties.

Responsibilities

Oversee residential re-roof projects from pre-construction through final completion.
Coordinate roofing crews, subcontractors, materials, deliveries, inspections, and project schedules.
Communicate regularly and professionally with homeowners regarding schedules, project progress, expectations, and concerns.
Provide customers with updates throughout the roofing process and respond promptly to questions.
Conduct pre-job site reviews and verify project scope, materials, access, and jobsite requirements.
Ensure roofing installations meet company quality standards, manufacturer specifications, applicable building codes, and project requirements.
Inspect projects throughout installation and identify quality concerns before they become customer issues.
Maintain clean, organized, and professional jobsites, particularly on occupied residential properties.
Ensure customer property, landscaping, driveways, pools, vehicles, and surrounding areas are appropriately protected during construction.
Coordinate and monitor crews to ensure projects remain on schedule.
Verify materials and quantities and communicate shortages or project changes promptly.
Monitor job progress and communicate issues that could affect scheduling, cost, or customer satisfaction.
Coordinate required inspections and address corrections when necessary.
Perform final project walkthroughs and ensure punch-list items are completed promptly.
Document project progress, jobsite conditions, issues, and completed work with photographs and reports.
Enforce company safety requirements and OSHA standards.
Work closely with Sales, Production, Scheduling, Purchasing, and other departments to provide a smooth customer experience.
Assist with resolving homeowner concerns professionally and efficiently.
Perform other duties as assigned.