Re-entry Services Program Manager

Changing Perceptions•Washington, DC

5d•Hybrid

About The Position

ABOUT CHANGING PERCEPTIONS: At Changing Perceptions, we firmly believe that every individual deserves a second chance. Our organization provides direct services to all returning citizens, regardless of their circumstances. Our mission centers around ensuring the smooth reintegration and success of returning citizens in the Washington D.C. metropolitan area. We achieve this through hands-on and authentic mentoring, guidance, training, networking, and providing other essential support and referrals to needed services. We understand the importance of building a brighter future for returning citizens and their loved ones and are committed to providing the necessary resources and support to help them achieve their goals. With our expanded programmatic offerings and partnerships, we aim to make a meaningful impact in the lives of returning citizens and their families. ABOUT THE ROLE: The Program Manager plays a critical role in ensuring the quality, consistency, and effectiveness of Changing Perceptions’ direct service programming. Reporting to the Chief Program Officer, the Program Manager is responsible for supervising case managers, providing oversight of participant services, and ensuring accurate, timely, and compliant documentation within the organization’s case management system. This role serves as the connective tissue between program design and day-to-day implementation—supporting staff performance, strengthening service delivery, and ensuring that participant data, case notes, and outcomes align with internal standards, funder requirements, and best practices in trauma-informed care.

Requirements

3-5 years of experience in a program manager role or equivalent
Experience supervising case managers or direct service staff in a human services, nonprofit, or reentry-focused environment.
Strong working knowledge of case management systems, documentation standards, and data quality oversight.
Highly organized, detail-oriented, and comfortable holding staff accountable while providing supportive leadership.
Committed to trauma-informed, equity-centered, and participant-driven service delivery.
Can balance compliance requirements with compassion and human-centered leadership.
Communicate clearly, professionally, and effectively across diverse teams.
Adaptable, solutions-oriented, and motivated by continuous improvement.

Responsibilities

Provide direct supervision, coaching, and performance management for case managers
Support staff in developing and implementing high-quality, individualized service plans aligned with participant goals.
Conduct regular check-ins, case reviews, and supervision meetings to ensure accountability and professional growth.
Identify training needs and support ongoing staff development in trauma-informed care, documentation standards, and service delivery.
Oversee accurate, timely, and compliant data entry in the organization’s case management system.
Review case notes, service plans, assessments, and participant records for completeness, quality, and alignment with internal policies and funder requirements.
Ensure staff adherence to documentation timelines, data standards, and confidentiality requirements.
Collaborate with leadership to improve workflows, reporting processes, and system utilization.
Monitor program implementation to ensure fidelity to grant requirements, internal policies, and service models.
Support program reporting, audits, and monitoring efforts by ensuring documentation readiness and data accuracy.
Identify trends, gaps, or risks in service delivery and recommend improvements to enhance participant outcomes.
Serve as a key liaison between frontline staff and senior leadership, elevating operational insights and recommendations.
Contribute to program planning, evaluation, and continuous improvement efforts.
Participate in team meetings, training, and organizational planning sessions.
Support a positive, accountable, and mission-aligned team culture rooted in equity, respect, and transparency.
Represent Changing Perceptions professionally in internal and external settings as needed.