Re-Entry Program Case Manager

Goodwill of Central and Southern Indiana•Indianapolis, IN

20h•Onsite

About The Position

This full-time position is based around the Indianapolis area. The New Beginnings (NB) Coach assists in follow-up for New Beginnings program participants who are in need of education and/or employment development. Coordinates and assists in the intake, assessment, orientation, advising, enrollment procedures, and follow-up for NB program participants. The NB Coach coaches, mentors, and facilitates activities for training clients in order to improve employability by utilizing appropriate training methods and motivational techniques to help reduce the recidivism rate and help participants reintegrate back into society, and ensure job retention. Additional duties include networking with outside resources to promote Goodwill’s programs and services. Builds and maintains relationships with all stakeholders. The Coach works with minimal supervision and relies on self-direction to complete goals as established by the organization and its funding partners through the Department of Labor and Goodwill International.

Requirements

Bachelor's degree preferred.
Candidates who can demonstrate capability and articulate how prior experiences will help them contribute.
Has worked assisting people who were previously incarcerated, on parole, or have had an existing criminal record or have assisted individuals with personal development plans that have included education, employment, and/or financial goals that have improved their situation with a focus on career development and retention.
Meets or exceeds specific goals as quickly as possible. Focuses on results, not the process, and will leverage resources available and solve problems creatively to get the job done.
Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.
Has solid knowledge of G Suite, MS Office, databases, and the internet.
Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through with a focus on managing deadlines.
Works well with others and makes valued contributions in a team setting in order to achieve the required goals and outcomes. Contributes to creating a positive work environment that promotes productivity, mentoring, teamwork, and partnership.
Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to occasionally work a flexible schedule beyond normal business hours.
Willing to travel to participants’ workplaces, community centers, and other venues at times that are convenient to individuals being served and be able to transport program participants as needed.
Must pass a pre-employment background check.
Must have a valid driver’s license, a good driving record, and qualify under the district’s insurance carrier when driving a district vehicle.

Nice To Haves

Maintains and grows a professional network of community resources, health care providers, employers, and others as appropriate to the organization.
Collects and reviews information to manage or improve processes and/or activities. Completes all assigned reports.

Responsibilities

Builds and maintains networks with key community partners including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants.
Assists in maintaining and updating the resource library.
Serves as the primary point of contact with community partner organizations to receive and manage client referrals.
Works with program participants to assess and comprehend risk factors/needs and to deliver effective support.
Assists participants in improving work behaviors and skills acquisition to enhance their success with employment.
Conducts one-on-one follow-ups with participants to continually monitor their efforts and measure progress.
Makes recommendations to provide guidance and counseling.
Generates status reports and makes adjustments as needed.
Partners with participants in developing individual development plans (IDPs) that will fit their specific needs and skills in relation to education and employment.
Modifies plans as needed.
Constructs and maintains initial documentation progress files.
Secures supplementary information such as employment, criminal history, medical records, psychological, agency referrals, eligibility documentation, or school reports.
Maintains and cultivates working relationships between Goodwill, referring parties, and the funding resources to provide a smooth transition from the referring agency through the enrollment process and into appropriate programs.
Assists participants in assessing community resources, wrap-around services, and making appropriate referrals.
Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed.
Provides assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities.
Conducts regular employment progress reports.
Performs worksite evaluations to determine potential accommodations.
Performs liaison functions with referral sources and other community agencies.
Works in partnership with other staff members to ascertain the root cause and appropriate direction for resolution.
Participates in singular and group conferences in evaluating case problems and skill improvement.
Arranges for evaluation or assessment to be completed as part of the intake and diagnostic process when necessary.
Provides job coaching and on-the-job training.
Organizes and presents job readiness preparation either one-on-one or in small groups.
Effectively leverages internal, professional, and community networks to drive results.
Establishes regular contact with participants to offer services and to keep them engaged, for follow-up and retention.
Monitors accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement and completes billing requirements.
Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.
Participates in continuing professional development relevant to the goals of the position.
Participates in staff meetings.
Attends community meetings as related to the identified goals.
Promotes the NBP to create community awareness for participant recruitment/enrollment.

Benefits

Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Paid time off (PTO) and paid holidays
Life, dental and vision insurance
Parenting and sabbatical leaves
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement options with generous company % match
Monthly cell phone reimbursement allowance
Discount programs including 20% discount off Goodwill retail stores immediately upon hire
Free mental health support services with up to 15 free counseling sessions for you and any family members
Free nurse health coaching services on-site