Re-Entry Program Facilitator

Goodwill of Central and Southern Indiana • Indianapolis, IN

4d • Hybrid

About The Position

This full-time position is based around the Indianapolis area. The New Beginnings Program Facilitator follows and delivers the curriculum of the New Beginnings Program (NBP) and manages a caseload of NBP participants. The Facilitator directly coordinates with the assigned NB Coach and/or the Coach. Additional duties include identifying service events in the community and working with the leadership team to facilitate activities for training hourly employees in the program in order to improve employability. The Facilitator will also ensure accurate accounting of graduation records in their assigned region. There are no direct reports for this role.

Requirements

• Bachelor's degree preferred.
• Candidates who can demonstrate capability and articulate how prior experiences will help them contribute.
• Solid knowledge of G Suite, MS Office, databases, the internet, and case management systems.
• Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs.
• Delivers information in person, in writing, and in a digital world.
• Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries.
• Adept at delivering feedback that is constructive and unbiased.
• Creates and maintains a safe environment for open discussions.
• Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support.
• Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction.
• Meets or exceeds specific goals as quickly as possible.
• Focuses on results, not the process, and will leverage resources available and solve problems creatively to get the job done.
• Teaches, coaches, and mentors participants using appropriate training methods and motivational techniques to improve employability after the completion of the program.
• Ability to occasionally work a flexible schedule beyond normal business hours.
• Willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served and be able to transport program participants as needed.
• All candidates must pass a pre-employment background check.
• Must have a valid driver’s license, a good driving record, and qualify under the district’s insurance carrier when driving a district vehicle.

Nice To Haves

• Maintains and grows a professional network of community resources, health care providers, employers, and others as appropriate to the organization.
• Collects and reviews information to manage or improve processes and/or activities.
• Completes all assigned reports.

Responsibilities

• Acts as the first point of contact for delivering lesson plans, identifying barriers through classroom relationships, and creating a safe environment for discussions.
• Informs Coaches of any and all identified barriers related to their caseloads.
• Networks with community members to identify potential service events for NBP participants.
• Coordinates and organizes all pro-social and community service events.
• Leads regional graduation requirement confirmation to identify who will be graduating.
• Distributes, collects, and reviews customer satisfaction surveys.
• Participates in the evaluation and continuous improvement of the NBP and ways to create and build upon community partnerships.
• Assists in the interviewing and hiring process for NBP participants.
• Performs liaison functions with referral to assigned coach.
• Works in partnership with other staff members to ascertain the root cause and appropriate direction for resolution.
• Organizes and presents job readiness preparation either one-on-one or in small groups.
• Participates in singular and group conferences in evaluating case problems and skill improvement.
• Arranges for evaluation or assessment to be completed as part of the intake and diagnostic process when necessary.
• Assists participants in assessing community resources, wrap-around services, and making appropriate referrals to their assigned coach.
• Works with program participants to assess and comprehend risk factors/needs and to deliver effective support.
• Assists participants in improving work behaviors and skills acquisition to enhance their success with employment.
• Coordinates one-on-one follow-ups with participants to continually monitor their efforts and measure progress.
• Makes recommendations to provide guidance and counseling.
• Generates status reports and makes adjustments as needed.
• Effectively leverages internal, professional, and community networks to drive results.
• Establishes regular contact with participants to offer services and to keep them engaged, for follow-up and retention.
• Monitors accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement and completes billing requirements.
• Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.
• Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed.
• Provides assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities.
• Conducts regular employment progress reports.
• Performs worksite evaluations to establish potential accommodations.
• Performs liaison functions with referral sources and other community agencies.
• Participates in continuing professional development relevant to the goals of the position.
• Participates in staff meetings.
• Attends community meetings as related to the identified goal.
• Promotes the NBP to create community awareness for participant recruitment/enrollment.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Paid time off (PTO) and paid holidays
• Parenting and sabbatical leaves
• Life, dental and vision insurance
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Daily pay options available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level