RDK-B Triage Engineer
About The Position
This role focuses on ensuring timely and high-quality software releases for diverse devices by monitoring metrics and alerting systems. The engineer will respond to critical field issues, identify root causes, and implement mitigation strategies. Responsibilities include troubleshooting end-to-end issues in broadband devices across various RDK broadband components (WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology), conducting source code reviews, and diagnosing issues using Linux systems and networking protocols, including packet capture analysis. The role also involves designing and enhancing operational tools, architecting DevOps solutions, and leveraging AWS technologies (S3, Athena, QuickSight) for data analysis from millions of field devices. Additionally, the engineer will develop and implement anomaly detection techniques and perform global metric comparisons across device models.
Requirements
- Experience and strong ability in C/C++, Python, and Linux.
- Experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
- Proven expertise in at least one scripting language, such as Bash, Python, or Go.
- Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers.
- Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
- Experienced in Defect Tracking Tools such as Jira.
- SCM Tools - Git & GitHub.
- SQL and/or Amazon Athena experience.
- RDK-B experience.
- Experience with Ex Comcast, Charter Communications, Vantiva, or Sagemcomm.
Responsibilities
- Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
- Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
- Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology.
- Conduct source code reviews to identify root causes within the components and platform.
- Diagnose and resolve issues using Linux systems and networking protocols, including packet capture analysis.
- Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
- Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
- Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues.
- Perform global metric comparisons across various device models.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
