RDC Operations Lead

TireHub•Richland Hills, TX

About The Position

The RDC Operations Lead is responsible for shipping and receiving functions within the Regional Distribution Center, with an emphasis on safety and customer service. This role leads and influences daily warehouse operations and fosters an environment of trust, diversity, and inclusion among RDC team members, contractors, and third-party logistics (3PL) operators. The lead serves as the RDC’s primary contact for operational inquiries, issues, and concerns. The role coordinates daily work, monitors workload progress, ensures safe and effective operations, improves processes, and keeps activities on time and within budget. It also monitors performance metrics, collaborates with internal teams and external operators, resolves or escalates customer complaints, addresses operational bottlenecks, and stays informed about industry practices. TireHub describes its core commitments as being approachable, adventurous, relentless, and speedy. The position calls for effective collaboration, flexibility amid ambiguity, a focus on continuous improvement and safe work practices, and consistent delivery of results.

Requirements

At least 5 years of applicable work experience, with a strong focus on operations and warehouse management.
Supervisor or management experience.
Experience with KPI management.
Demonstrated people skills, including influencing, active listening, and effective communication with diverse groups.
Process improvement experience.
Strong planning and organizational skills, including the ability to coordinate varied projects and individuals and adapt to changing requests or priorities.
Ability to collaborate with business leaders and peers to anticipate, identify, recommend, and implement operational and customer service solutions.
A proven track record of process improvement and operational excellence.
Strong leadership and team-building skills.
Excellent communication, problem-solving, and decision-making skills.
Highly analytical, with attention to detail.

Nice To Haves

BS/BA in Logistics, Business Administration, or a related field preferred.

Responsibilities

Serve as the primary point of contact at the RDC for operational inquiries, issues, and concerns.
Oversee and coordinate day-to-day RDC operations, including scheduling and assigning work to Hubbers, contractors, and/or 3PL operators.
Monitor the progress of the daily workload and ensure work is completed safely, efficiently, and effectively.
Refine processes and procedures to improve effectiveness and efficiency and enhance the RDC’s internal capacity.
Ensure operational activities remain on time and within budget.
Monitor KPIs and performance metrics to identify areas for improvement.
Collaborate with Operations teams, other RDCs, contractors, and 3PL operators to support smooth and efficient operations.
Resolve customer complaints or escalate them to the appropriate level in a professional and timely manner.
Identify and resolve operational bottlenecks.
Stay up to date on industry trends and best practices.
Promote a team environment characterized by trust, diversity, and inclusion.
Focus on safe work practices and continuous improvement.