RDC/LDC Office Support III-HCS
About The Position
The RDC/LDC Office Support III-HCS provides clerical support to a Regional Distribution Center. The role maintains logs, reports, audit processes, SOX controls, and metrics to help prevent picking and shipping errors; coordinates safety training and related documentation and communications; and supports accurate recording and resolution of inbound freight activity and documentation issues. It also provides customer service, initiates freight claims and actions related to serial-number deviations, supports disposition decisions for damaged products, and monitors non-conformance in procedures, processes, packaging, and vendor or UPC information. Other projects may be assigned.
Requirements
- High school diploma, or an equivalent combination of education and experience.
- At least 5 years of related experience.
- Knowledge of customer-service principles and processes, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
- Good verbal and written communication skills.
- Computer literacy in Microsoft Office, including Excel, Word, and PowerPoint.
- Some experience with general office applications such as fax and EDI.
Nice To Haves
- Bachelor's degree, or an equivalent combination of education and experience.
- HVAC industry experience.
- Experience using SAP, including queries.
Responsibilities
- Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help avoid picking and shipping errors.
- Coordinate and maintain safety training, documentation, communications, and postings to support corporate and OSHA compliance.
- Ensure and record the accurate arrival, duration, and departure of inbound activity; notify management of potential detention charges and resolve inbound documentation issues or variations.
- Provide timely customer service to internal and external customers.
- Initiate inbound vendor or in-transit freight claims and actions related to serial-number deviations.
- Carry out supporting activities, including determining the disposition of damaged product.
- Monitor non-conformance in Standard Operating Procedures, processes, packaging, vendor cross-references, or UPC issues.
- Participate in other projects as assigned.
Benefits
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- 8 weeks of paid birthing leave
- 2 weeks of paid bonding leave
- Life insurance
- Long-term disability insurance
- Up to 10 days of paid time off per year, depending on hire date and eligibility
- 12 paid holidays per year, depending on hire date and eligibility
- 3 floating holidays per year, depending on hire date and eligibility
- Eligibility to earn overtime for hours worked over 40 in a week, or as otherwise required by state law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
