RDC/LDC Distr'n Office Support II-HCS

Lennox International•Denton, TX

2d•$22 - $26

About The Position

The individual in this role provides clerical support to the Regional Distribution Center. The role supports accurate picking and shipping, safety compliance, inbound activity documentation, customer service, and the handling of freight claims and product issues. The position is hourly and non-exempt.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 2 years of related experience.
Knowledge of the principles and processes for providing customer service, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Good verbal and written communication skills.
Computer literacy in Microsoft Office, including Excel, Word, and PowerPoint.
Some experience with general office applications such as FAX and EDI.

Nice To Haves

Bachelor's degree or equivalent combination of education and experience.
HVAC industry experience.
Experience using SAP, including queries.

Responsibilities

Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help avoid picking and shipping errors.
Coordinate and maintain safety training, documentation, communication, and postings to ensure corporate and OSHA compliance.
Ensure and record the accurate arrival, duration, and departure of inbound activity; notify management of imminent or potential detention charges; and resolve issues or variations with inbound documentation.
Provide timely customer service to internal and external customers.
Initiate inbound vendor or in-transit freight claims and actions related to serial number deviations.
Carry out supporting activities, including determining the disposition of damaged product.
Monitor non-conformance in Standard Operating Procedures, processes, packaging, vendor cross-reference, or UPC issues.
Participate in other projects as assigned.

Benefits

Tuition reimbursement
Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life insurance
Long-term disability insurance
Up to 10 days paid time off per year, depending on hire date and eligibility
12 paid holidays per year, depending on hire date and eligibility
3 floating holidays per year, depending on hire date and eligibility
Eligible for overtime when working more than 40 hours in a week, or as otherwise required by state law