RCS Product Support Specialist

iHeartMedia • Virtual, NE

5d • Remote

About The Position

RCS Worldwide, an iHeartMedia company, is seeking a Product Support Specialist to serve as a primary point of contact for clients. The role provides timely, accurate support to customers in the United States and other countries through phone calls, email, and social interactions. Support topics may include building software clocks, configuring audio devices, network infrastructure, and reviewing SQL Server databases. This is a remote position, listed as VIRTUAL MST, NE. The company is open to candidates whose backgrounds do not match every qualification and emphasizes an inclusive, collaborative workplace.

Requirements

• Excellent customer service skills and a team-focused approach.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Fundamental knowledge of networking technologies, Microsoft Windows, and broadcast systems.
• Experience working in a radio, IT, or engineering environment.
• Ability to prioritize and strong troubleshooting and investigative skills.

Nice To Haves

• Background in radio automation software.
• Knowledge of broadcast software such as GSelector, Zetta, or NexGen.
• Prior customer service experience.
• Experience in radio or television.
• Bilingual English/Spanish abilities.

Responsibilities

• Document customer interactions, identify problems, research issues, and guide customers through corrective steps.
• Troubleshoot software, hardware, network, and system problems.
• Write technical documentation to support software defect repairs and enhancements.
• Work with customers to improve software system performance by identifying problems and recommending changes.
• Keep skills current through educational opportunities and by maintaining professional networks.
• Handle customer phone calls, emails, and social interactions in the United States and other countries.
• Work with other RCS departments to extend product capabilities.

Benefits

• Employer-sponsored medical, dental, and vision insurance with a variety of coverage options.
• Company-provided and supplemental life insurance.
• Paid vacation and sick time.
• Paid company holidays.
• A Spirit day to encourage and allow employees to volunteer in their community.
• A 401K plan.
• Employee Assistance Program at no cost, including telephonic counseling and consultation on legal, financial, emotional well-being, family, and caregiving matters.
• Additional voluntary programs, such as spending accounts, student loan refinancing, and accident insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed