RCMP Front Counter Clerk

City of Merritt•Merritt, BC

9d•CA$34•Onsite

About The Position

The City of Merritt has an exciting opportunity for a full-time RCMP Front Counter Clerk. As part of the municipal RCMP Support Services team, you would be responsible for operating the front counter at the Merritt RCMP Detachment and for a variety of tasks that support quality policing services in the community. As a key point of contact for the public and other internal and external stakeholders, you will use your superior customer service, communication and conflict resolution skills to provide customer service in a fast-paced, high stress environment. In this role, you will work with sensitive, private and confidential information and with the public, offenders and others in situations relating to crime, victimization, crisis and trauma. You will enter data into RCMP information systems such as stolen vehicles, missing persons and warrant confirmations. You will retrieve information from various RCMP databases to conduct tasks such as Police Information Checks and vulnerable sector checks. You will take fingerprints of people and maintain prisoner logs, issue and coordinate liquor permits and ICBC operation permits. You will create and maintain internal records and files and dispatch RCMP members to those files all in compliance with RCMP policies, procedures and protocols. This role also provides administrative support to RCMP members including coordinating maintenance appointments for the fleet and cross-coverage for other municipal support services positions.

Requirements

Post secondary course work in criminology, or a related field
Knowledge of the Criminal Justice System
Recent related operational experience in a police environment
Experience with RCMP systems and records
Ability to maintain strict confidentiality and comply with policies and procedures
Proven ability to multi-task in a fast-paced, high stress environment
Superior communication, customer service and interpersonal skills
Ability to work independently and collaborate in a team environment
Ability to execute tasks efficiently demonstrating good judgement
Ability to work competently in an office environment with office equipment
Minimal typing speed of 50 words per minute

Nice To Haves

Conflict resolution and/or nonviolent communication skills
Experience working with JUSTIN and/or PRIME

Responsibilities

Operating the front counter at the Merritt RCMP Detachment
Providing customer service in a fast-paced, high stress environment
Working with sensitive, private and confidential information
Entering data into RCMP information systems (stolen vehicles, missing persons, warrant confirmations)
Retrieving information from RCMP databases for Police Information Checks and vulnerable sector checks
Taking fingerprints of people
Maintaining prisoner logs
Issuing and coordinating liquor permits and ICBC operation permits
Creating and maintaining internal records and files
Dispatching RCMP members to files
Providing administrative support to RCMP members
Coordinating maintenance appointments for the fleet
Cross-coverage for other municipal support services positions