RCM Training Specialist
About The Position
BJC Centralized Scheduling is seeking two RCM Training Specialists for onsite positions working Monday through Friday. The role develops resources and facilitates participant-centered, application-based training programs for revenue cycle team members and leaders. It requires revenue cycle subject matter expertise, particularly in patient access and revenue management, as well as the ability to teach that expertise. The specialist collaborates with leaders, operations management, trainers, quality specialists, preceptors, and team members to develop and maintain standard work, incorporate updates into training materials, and support quality outcomes. The role also helps identify performance gaps and root causes and partners with appropriate leaders to develop and implement mitigation plans.
Requirements
- Associate's degree.
- Two to five years of experience.
- Revenue cycle subject matter expertise, specifically in patient access and revenue management.
- Ability to teach and facilitate learning.
- Strong communication skills and a passion for helping others learn and succeed.
Nice To Haves
- Bachelor's degree.
- Five to ten years of experience.
- Prior training or educational experience.
- Experience in Patient Access, Registration, Scheduling, or other revenue cycle functions.
Responsibilities
- Develop participant-centered, application-based course materials, including facilitation guides, participant handouts, job aids, and reference guides.
- Develop resources for participants and leads or preceptors to help transfer learning from the classroom to the workplace.
- Provide content and scenario or simulation expertise to instructional designers working on larger or online training programs.
- Modify and update training resources based on feedback, updated standard work, and emerging training needs.
- Prepare for and facilitate classroom training, either in person or virtually, and one-to-one instruction at The Commons or a hospital.
- Prepare classrooms and training environments and handle related logistics before scheduled sessions.
- Promote effective use of electronic systems and identify and prevent bad habits and workarounds.
- Complete required class-session documentation and conduct and track competency assessments.
- Apply adult-learning principles, using interaction and adjusting instruction to keep participants engaged and support learning.
- Promote and support changes to standard work and other changes.
- Conduct performance audits on new hires and other team members in collaboration with quality specialists and preceptors.
- Collaborate with quality specialists and department leaders to ensure standard work is documented, accessible, current, thorough, and accurate for each job role.
- Incorporate standard work into training courses and materials and build consistency across departments.
- Identify trends that may require additional training or standard-work modifications and collaborate with quality specialists to identify trends affecting quality outcomes.
- Consult with leaders and quality specialists to analyze root causes of quality gaps and work with appropriate leaders on mitigation plans, which may include retraining.
Benefits
- Comprehensive medical, dental, vision, life insurance, and legal services available the first day of the month after hire.
- Disability insurance paid for by BJC.
- Annual 4% BJC Automatic Retirement Contribution.
- 401(k) plan with BJC match.
- Tuition assistance available on the first day.
- BJC Institute for Learning and Development.
- Health Care and Dependent Care Flexible Spending Accounts.
- Paid Time Off combining vacation, sick days, holidays, and personal time.
- Adoption assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
