RCM Specialist I - Billing Support

JAG Physical Therapy•Tampa, FL

9d•Onsite

About The Position

Revenue Cycle Management Specialist A Revenue Cycle Management Specialist I can work in all facets of the revenue cycle department. This role is focused on claims processing, managing accounts receivable, and ensuring proper collection is made on account within best practice timeframes. Problem solving skills are required as the specialist must be able to use various tools, analyze the situation, research data, and resolve and/or formulate a decision.

Requirements

High School or GED
2 to 3 years related work experience with Physical Therapy experience preferred
Experience in EMRs and other medical billing software
Knowledge of billing requirements and regulations of major payers
Problem solving skills with attention to detail
Strong verbal and written communication skills
Excellent Customer service
Proficient computer skills and knowledge of Microsoft Office
Ability to prioritize and manage multiple tasks

Nice To Haves

Physical Therapy experience preferred

Responsibilities

Answer patient calls and provide clear explanations of their medical statements.
Help patients understand billing terms such as deductibles, coinsurance, out-of-pocket expenses, copays, and denials.
Address patient inquiries and concerns with empathy and professionalism.
Process credit card payments securely and efficiently.
Assist patients with setting up payment plans if needed.
Collaborate with other departments to review and resolve billing discrepancies.
Ensure accurate and timely updates to patient accounts.
Prepare and send out monthly statements to patients.
Ensure all statements are sent by the end of the month.
Verify the accuracy of patient statements and billing information.
Adhere to company policies and regulatory requirements