RCM Implementation Specialist - Virtual
About The Position
Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative operational strategies and exceptional patient experiences. Since opening in 2019, our mission has been to help specialty dental providers grow their practices. SALT is building a nationwide network of like-minded dental specialists while providing comprehensive support services that allow providers to focus on delivering exceptional care. The Virtual RCM Implementation Specialist will oversee the revenue cycle management aspects of dental practice migrations to the company’s preferred Practice Management Systems (PMS). This role partners closely with the migration team to ensure seamless transitions of RCM workflows, minimize disruptions to operations, and provide remote training and support to office teams nationwide. This role is fully remote; however, candidates must be able to support occasional extended hours and weekend work during practice go-live and migration events. The ideal candidate will have hands-on experience in dental revenue cycle management, particularly with Cloud 9 and Denticon, and a strong background in virtual training, SOP development, and remote implementation support.
Requirements
- 5+ years of experience in dental revenue cycle management
- Strong understanding of dental insurance billing, AR management, and financial workflows
- Experience creating SOPs, training materials, and process documentation
- Experience delivering virtual training and remote implementation support
- Strong communication and organizational skills in a remote work environment
- Ability to manage multiple implementations and priorities simultaneously
- Proficiency with Microsoft Office, Teams/Zoom, and remote collaboration tools
- Ability to support occasional evening and weekend work during migration go-live events
Nice To Haves
- Hands-on experience with Cloud 9 and Denticon preferred
- Experience supporting multi-location dental organizations
- Knowledge of dental practice transitions and data migration best practices
- Strong problem-solving skills and ability to adapt in fast-paced environments
- Experience supporting remote office onboarding and workflow optimization
Responsibilities
- Conduct comprehensive remote assessments of RCM data prior to migration to ensure accuracy and completeness.
- Identify and resolve potential issues related to patient balances, insurance claims, contracts, and data mapping.
- Collaborate with migration teams to ensure all revenue cycle workflows transition successfully into the new PMS.
- Participate in migration planning meetings and provide RCM guidance throughout the conversion process.
- Serve as the primary virtual RCM trainer for office teams during and after migrations, including but not limited to: Insurance eligibility verification, Contract creation and management, Collecting and posting co-payments, Insurance claim submission and tracking, Patient and insurance accounts receivable (AR) best practices, Payment posting workflows, End-of-day reconciliation processes.
- Lead live virtual training sessions and follow-up support meetings tailored to each office’s operational needs.
- Provide ongoing remote support to offices post-go-live to ensure successful adoption and workflow optimization.
- Support offices during go-live weekends as needed to ensure operational success and issue resolution.
- Develop, maintain, and update SOPs related to RCM workflows and PMS functionality.
- Create virtual training resources, guides, and workflow documentation.
- Ensure office teams follow RCM best practices to support compliance, operational efficiency, and optimal cash flow.
- Assist with standardization of workflows across supported practices.
- Partner cross-functionally with IT, Operations, Training, and RCM teams to resolve post-migration challenges.
- Gather feedback from offices and leadership teams to improve workflows, training materials, and implementation processes.
- Monitor post-conversion RCM performance metrics and recommend operational improvements.
- Support ongoing optimization initiatives related to automation, claims management, and AR workflows.
Benefits
- Fully remote work environment
- Competitive salary and performance-based incentives
- Comprehensive benefits package (medical, dental, vision)
- Retirement Plan (401k with Company Match, IRA)
- Paid Time Off (Vacation and Holidays)
- Opportunities for professional development and career growth
- Collaborative and growth-focused culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
