RCM Direct Billing Lead Specialist

Virta Health

2d•$54,500 - $70,500•Remote

About The Position

As an RCM Direct Billing Specialist, you will play an important role in supporting the billing and accounts receivable operations for Virta’s direct-billed employer clients. You will work across Revenue Cycle Management, Finance, Product, and Client Success to help ensure invoices and payments are accurate, account balances are reconciled, and client billing questions are resolved promptly.

Requirements

3+ years of experience in accounts receivable, billing, revenue cycle management, or a related operational function.
Experience working in a subscription, SaaS, PMPM, healthcare, employer benefits, or similarly recurring billing environment.
Working knowledge of cash application, invoice-level payment matching, AR aging, account reconciliation, and billing discrepancy research.
Ability to communicate billing information clearly and collaborate effectively with Finance, Product, Client Success, and other cross-functional partners.
Demonstrates a proactive use of AI tools to improve individual output and efficiency.

Nice To Haves

Develop a working understanding of Virta’s direct billing model, client population, billing calendar, and core systems
Begin independently processing direct-bill payments, reviewing account balances, and resolving routine cash application issues.
Build relationships with key partners across Revenue Cycle Management, Finance, Product, and Client Success.
Learn how direct invoices are created and how to research common questions related to member counts, billing periods, adjustments, and payment status.
Assume responsibility for monitoring assigned accounts and escalating overdue balances or complex discrepancies.
Contribute to accurate documentation of billing workflows, client-specific requirements, and recurring issue-resolution steps.
Identify at least one practical opportunity to improve billing accuracy, reporting, documentation, or turnaround time.

Responsibilities

Lead day-to-day accounts receivable activities for Virta’s direct-billed employer clients, including cash application, account review, payment matching, and follow-up on outstanding balances.
Monitor direct-bill AR aging, investigate discrepancies, support collections activity, and escalate complex or high-risk issues when appropriate.
Research and respond to billing inquiries related to invoice amounts, billing periods, member counts, credits, and payment application.
Partner with Finance, Product, and Client Success to resolve billing issues and ensure client-facing information is accurate and timely.
Support reconciliation between Zuora, NetSuite, Athena, and related reporting by identifying mismatches and helping resolve outstanding items.
Review non-standard billing requests, gather relevant information, document client-specific requirements, and coordinate with the appropriate internal teams.
Maintain accurate records of billing inquiries, adjustments, collections activity, and issue resolution.
Prepare recurring AR aging and billing reports and communicate notable trends, risks, or unresolved issues to RCM leadership.
Follow established billing controls, including write-off approval requirements, and help maintain accurate supporting documentation.
Recommend improvements to billing workflows and assist with updating standard operating procedures as processes evolve.