About The Position
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! The RCC Payment Support Team is seeking a Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce environment. The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods.
Requirements
- Fluency in English and Turkish
- Strong communication skills, a team player, customer focused and an ability to maintain a professional attitude
- Customer focused
- Ability to work in an information sensitive environment
- Excellent telephone manner, interpersonal and communication skills
- Highly motivated and organised with the ability to manage tight deadlines
- Ability to use discretion and work on own initiative
- Team player and an ability to work in a changing, challenging environment
- High level of attention to detail
Nice To Haves
- RCC process knowledge preferred but not required
- Knowledge of SAP and RCC tools is an advantage
- Exposure to MS Excel
Responsibilities
- Interaction with external payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing
- Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation
- Liaison and key support role for internal partners such as Sales, Sales Support & Finance on daily operational issues, customer concerns and resolutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
