RBA Traveling Service Technician

ROSENBAUER GROUP•Wyoming, MN

43d•$29 - $38

About The Position

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe. The Traveling Service Technician is responsible for all Rosenbauer products, delivering superior service and warranty support to internal, external customers and dealers. They will support customers, dealer technicians, and internal/external Rosenbauer technicians by providing technical information, procedures, and programming.

Requirements

Associate degree in Service Technician, Automotive Technology, Automotive Technician, Emergency Vehicle Technician, or a similar field preferred.
Ability to obtain CDL B with tanker endorsement required.
2+ years of experience performing mechanical repairs required.
Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
Able to write reports and business correspondence in a professional manner.
Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Able to follow written and verbal directions and communicate new information that could affect project trajectories.
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Able to perform intermediate PC functions in Microsoft Office Suite.
Able to deal with problems involving a variety of variables in non-standard situations.
Able to read and interpret build books and specifications.
Strong attention to detail.
Able to work professionally with customers/dealerships and internal staff to accomplish common goals.
Able to prioritize work and to multitask while adhering to deadlines.
Able to work with minimal supervision in a team environment.
Able to understand and follow all safety policies to promote a safe working environment for all.
Able to obtain a CDL license with a tanker endorsement required.
Able to travel up to 50%.
Able to obtain a US Passport.
Able to stay current on all required Technician exams.

Nice To Haves

Experience and understanding of all facets of firetruck construction and operation preferred.
Experience working on electrical components of machines or vehicles preferred.
EVT Certified preferred.
Experience working with hydraulics preferred.
Experience with Cumins INSITE and Allison DOC programs preferred.

Responsibilities

Responsible for delivering superior service and warranty support to internal and external customers.
Supports customers, dealer technicians, and internal/external Rosenbauer technicians by providing technical information, procedures, and programming.
Confirms coverage and processes paperwork for Warranty parts needed by customers, dealer technicians, and internal/external technicians.
Manages and executes diagnostics, repairs, maintenance, and testing of Rosenbauer Fire Apparatus, documenting in Rosenbauer Systems.
Updates and completes service reports along with each repair.
Use the CRM system to update, monitor, and resolve issues and cases along with each repair.
Processes return merchandise authorizations for defective parts from vendors
Performs other duties and responsibilities as required by management to meet the needs of the organization and our members.