RB Case Manager

ABHS•Scranton, PA

4h•$0 - $52,000•Onsite

About The Position

The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connections to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.

Requirements

High School Diploma
2+ years of related experience
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
Excellent organizational skills.
Accept constructive criticism well in an open and non-defensive manner.
Ability to manage conflicting priorities.
Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and flexibly.
Ability to work under pressure, handle multiple tasks, and interruptions.
Stand and walk for extended periods (often much of a shift).
Move quickly throughout the facility in response to patient needs or emergencies.
Navigate stairs, hallways, and patient rooms frequently.
Lift, carry, push, or pull up to 25–50 pounds (e.g., supplies, patient belongings).
Assist patients with mobility, including transferring, repositioning, or supporting ambulation.
Occasionally participate in physical interventions (e.g., therapeutic holds) in accordance with training and company policy.
Perform repetitive motions such as bending, reaching, kneeling, crouching, and grasping.
Handle equipment, medical supplies, and documentation tools.
Physically respond to crisis situations, which may include: Safely intervening during patient agitation or aggression, Escorting or guiding patients within the facility, Maintaining physical presence and awareness for prolonged periods.

Nice To Haves

Demonstrates the ability to function effectively as a part of a team.
Use outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
Take constructive feedback and prevent discourse among our peers.
Critically thinking should be the solution when problems arise.
Having the ability to accept constructive criticism well in an open and non-defensive manner.
Wear business casual attire (please see dress code policy).
Enthusiastic self-starter operating with sustained energy and showing great initiative.
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.

Responsibilities

General Case Management functions supporting client needs.
Coordinate daily case management needs assisting clients with securing resources.
Coordinate/facilitate Third Party records upon request.
Participate in weekly Treatment Team Meetings.
Discharge & Aftercare planning.
Facilitate groups at least once per week.
Maintain weekly communication with client’s social supports.
Collects and records all information necessary for admission and extended stay review.
Obtain all applicable consents, financial agreements, and release of information.
Relationship building with all clients in residential services.
Providing AMA follow-up phone calls.
Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls.
Collaborate with Admissions and Clinical to assist in refer out process.
Liaise with Resident Support Staff and Clinical staff to ensure best client outcomes and communication of client needs.
On-Call/After-Hours Phone coverage and availability, as needed.
Maintain communication with alumni members.
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.