Rating & Marketing Support - Commercial Lines
Insurance Office of America•Remote_FL, TN
•$60,000 - $75,000•Remote
About The Position
The Rating & Marketing Support role is a mid-level position within IOA’s Shared Services team. This role is responsible for providing high-quality rating and marketing support to agents and account teams across IOA locations. The ideal candidate is service-oriented, technically proficient, and thrives in a collaborative, fast-paced environment. The ideal candidate will have a commercial lines background. This position offers opportunities for professional development and career growth while contributing to IOA’s mission and values.
Requirements
- Previous commercial lines experience.
- Previous commercial rating experience.
- Excellent organization, multi-tasking, delegation, and decision-making skills.
- Outstanding customer service and communication abilities.
- Ability to manage high volumes of work with accuracy.
- Proficiency with PC and Microsoft suite of applications.
- High School diploma.
Nice To Haves
- License highly preferred.
Responsibilities
- Deliver rating and marketing support to agents and account teams across IOA locations.
- Provide quotes and bind new business and endorsements through multiple carriers.
- Build and maintain strong relationships with carrier underwriters through frequent and professional communication.
- Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements.
- Research and apply marketing solutions tailored to client and carrier needs.
- Assist internal teams with coverage, documentation, and procedures to ensure accurate business placement.
- Accurately rate new business, remarket renewal accounts, and process endorsements.
- Maintain working knowledge of proposal formats and expectations.
- Create and implement procedures to enhance rating and marketing efficiency.
- Identify and act on opportunities to support business growth.
- Track individual productivity, quality, and service standards, and take corrective action when needed.
- Provide back-up support to teammates to ensure consistent service excellence.
- Participate in training, mentoring, and ongoing development opportunities.
- Continuously improve professional skills through internal and external learning.
- Demonstrate integrity and leadership.
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
