RAS Program Specialist
RedSail Technologies•Shreveport, LA
•Hybrid
About The Position
The RAS Program Specialist provides education and information on programs and services to end-user pharmacies enrolled in RAS programs. The position coordinates resources, facilitates communication across platforms and business units, and ensures delivery of high-quality support services to meet program objectives. It plays a key role in problem resolution, process improvement, and overall program success.
Requirements
- Bachelor's degree in Business or a related field
- Proven experience in a support services role
- Proficiency with standard office applications, including the Microsoft Office Suite
- Strong problem-solving skills
- Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services
- Uses sound judgment and maintains ethical work values
- Daily use of Microsoft Teams (phone), a computer, a printer, and other routine office equipment
- Must have reliable internet access
Nice To Haves
- Pharmacy background strongly preferred, including experience in a retail or independent pharmacy setting or familiarity with pharmacy workflow and terminology
- Strong organizational and project management skills
- Excellent communication and interpersonal abilities
Responsibilities
- Serves as the primary point of contact for both internal and external clients for RAS programs, including RxCash+, RxAvantage CoPay Solutions, Edit+, and PowerLine data programs.
- Develops subject-matter expertise in the benefits and advantages of RAS programs and communicates them effectively to customers.
- Works closely with other departments and teams to ensure alignment on program benefits, troubleshooting, and resolving issues.
- Identifies and escalates issues or challenges that arise with the support functions of RAS programs.
- Assists in developing and implementing solutions to resolve problems and prevent recurrence.
- Identifies areas for improvement in current support processes and procedures.
- Maintains comprehensive records of support activities, including issue logs and service requests.
- Monitors program adoption and engagement, proactively addressing customer concerns to reinforce program value and retain pharmacies enrolled in RAS programs.
- Develops proficiency in and utilizes the diverse ERP systems in use across the RedSail customer base.
Benefits
- paid time off
- medical, dental, and vision insurance
- a 401(k) plan with a company match
- professional development opportunities
- programs that support employee health and well-being
- annual incentive bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
