RAS Program Specialist
RedSail Technologies•Uniondale, NY
•$50,000 - $80,000•Hybrid
About The Position
The RAS Program Specialist provides education and information on programs and services to end-user pharmacies enrolled in RAS programs. The position coordinates resources, facilitates communication across platforms and business units, and ensures delivery of high-quality support services to meet program objectives. It plays a key role in problem resolution, process improvement, and overall program success.
Requirements
- Bachelor's degree in Business or a related field
- Proven experience in a support services role
- Proficiency with standard office applications, including the Microsoft Office Suite
- Strong problem-solving skills
- Reliable internet access
Nice To Haves
- Pharmacy background strongly preferred, including experience in a retail or independent pharmacy setting or familiarity with pharmacy workflow and terminology
- Strong organizational and project management skills
- Excellent communication and interpersonal abilities
Responsibilities
- Serves as the primary point of contact for both internal and external clients for RAS programs, including RxCash+, RxAvantage CoPay Solutions, Edit+, and PowerLine data programs.
- Develops subject-matter expertise in the benefits and advantages of RAS programs and communicates them effectively to customers.
- Works closely with other departments and teams to ensure alignment on program benefits, troubleshooting, and resolving issues.
- Identifies and escalates issues or challenges that arise with the support functions of RAS programs.
- Assists in developing and implementing solutions to resolve problems and prevent recurrence.
- Identifies areas for improvement in current support processes and procedures.
- Maintains comprehensive records of support activities, including issue logs and service requests.
- Monitors program adoption and engagement, proactively addressing customer concerns to reinforce program value and retain pharmacies enrolled in RAS programs.
- Develops proficiency in and utilizes the diverse ERP systems in use across the RedSail customer base.
Benefits
- paid time off
- medical, dental, and vision insurance
- a 401(k) plan with a company match
- professional development opportunities
- programs that support employee health and well-being
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
