Rare Disease Case Manager/WA

UCB•Seattle, WA

5d•Remote

About The Position

We are looking for a Rare Disease Case Manager for the West Coast Region who is adaptable, highly collaborative and solution oriented to join us in our Patient Support Program. This position can be remote/virtual, based in the US supporting the Pacific time zones. The standard hours of operations for this role are 8:30am to 5:00pm PST dependent upon place of residence. This remote role requires twenty percent face-to-face interactions and can be based on the following metropolitan areas and subject to change: Pacific Northwest, Southwest, Great Plains. Must live in the Pacific time zone. The Rare Disease Case Manager serves as a subject matter expert on access & reimbursement who has extensive expertise in navigating insurance and access-related barriers. This role is designed to help patients gain access to prescribed UCB rare disease products and patient support, serving as the escalation point for difficult access related patient cases. This individual will share insights and collaboratively coordinate services with internal and external program partners. This role requires significant knowledge in the market access and reimbursement landscape encompassing procurement, payer policies and coverage, benefit design, prior authorizations, appeals, exceptions, denials, coding and payer payment guidelines, site of care differences and nuances.

Requirements

Bachelor’s degree
8-10 years of experience in pharma, biotech, or healthcare space
5+ years of Case manager experience supporting market access, site of care selection
5+ min yrs of excellent working knowledge of evolving reimbursement landscape and the practice management environment
Ability to Travel minimum of 20%
Must live in the Pacific time zone.

Nice To Haves

Masters Preferred, or extensive relevant experience
Rare disease and/or infusion experience
Nursing degree/healthcare clinical experience
Above-average skills with technology, including ability to quickly learn and accurately utilize contact center systems, CRM, and virtual platforms
Experience in managing access complexities associated with a new to market medication
Experience with specialty pharmacy products / products acquired through specialty pharmacy networks or specialty distributors (buy and bill)
Close connectivity to the everchanging payor medical benefit policy arena
Excellent virtual interaction and communication skills – both written and verbal
Demonstrated flexibility, adaptability, and the ability to prioritize tasks and meet customer demands

Responsibilities

Serve as expert on challenging market access patient cases specific to benefit verifications, product procurement processes, reimbursement information, billing, coding, and coverage details, after clinical decisions have been made by the prescriber.
Coordinate the benefit verification referral process with UCB’s service center(s) and deliver timely and accurate follow up to account stakeholders to help ensure patient access to UCB medicines.
Provide appropriate Appeal & Claims Denial Support
Understand, provide quality control, communicate patient specific insurance coverage along with access and affordability options to team to support patients
Establish self as national and regional expert on payer trends, product access, and reporting reimbursement trends and/or delays (i.e., denials, underpayment, access delays, etc.)
Coordinate and collaborate with UCB Rare Reimbursement Executives, Care Coordinators, specialty pharmacies, needed HCP (Health Care Professional) offices, infusion providers, other key personnel on complex cases which require strategic intervention
Manage and facilitate specialty pharmacy relationships, responsible for dispersing updates to team members and ensuring forward patient momentum
Ensure understanding of the buy and bill reimbursement process, specialty pharmacies practices, field reimbursement support activities, and patient support programs