Rare Disease Account Manager - Oregon/Southern Washington (WA State Employee)

Otsuka • Eugene, OR

16h • Remote

About The Position

Otsuka America Pharmaceutical, Inc. is seeking a Rare Disease Account Manager to implement a customer engagement approach focused on improving patient care in the treatment of rare diseases. This role involves a unified focus on account management, medical affairs, patient access, market access, and office education to engage physicians and enhance the patient experience. The Rare Disease Account Manager will report to the Area Business Lead, Rare Disease and collaborate with cross-functional teams including Medical Science Liaisons (MSLs), Rare Disease Account Managers (RAMs), and Patient Support Liaisons (PELs). This individual will be the primary point of contact for healthcare provider (HCP) customers and accounts, requiring broad expertise to address complex on-label information within a competitive landscape.

Requirements

• Bachelor’s degree required.
• 3 years or more sales experience in rare disease, immunology, renal, oncology, and/or hospital account manager is strongly preferred.
• Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals in a fast-paced dynamic sales environment.
• Candidate must display intellectual curiosity, business acumen, perseverance, relationship mastery, collaboration, passion for the patient.
• Ability to interpret, analyze and leverage data to identify trends, gain insights, drive pull through, and lead live engagements with customers in the local business environment.
• Demonstrates strategic thinking to create a customer/account engagement plan, taking a dynamic and collaborative approach to maximize the business.
• Exhibits intellectual curiosity and maintains ongoing awareness of trends in his/her area of expertise and leverages knowledge and insights to positively impact the business.
• Respectfully collaborates to cultivate partnerships with a variety of internal and external stakeholders and incorporates these diverse views into decision making process within a complex and competitive healthcare environment (e.g., payers, health systems, matrix partners).
• Apply expert knowledge of the marketplace, applicable competitors, industry, and matrix functional activities/plans to anticipate and optimally manage business opportunities and challenges in an ambiguous environment.
• Demonstrates a commitment to ethical business practices, an understanding of regulatory standards, and the ability to execute business activities in compliance with Company policies and guidance.
• Uses competitive data and business reports to track progress and uncover opportunities, including sales data and promotional budget.
• Displays knowledge of territory and business conditions that impact sales results to establish near term priorities for his/her territory business plan.
• Responds compliantly to competitive threats and opportunities.
• Educates office staff on payer guidelines and reimbursement procedures to increase pull through.
• Effectively utilizes promotional materials.
• Maintains ongoing awareness of internal support team resources available throughout the ecosystem and utilizes appropriately.
• Applies market and industry knowledge to overcome objections and influence prescribing habits during the total office call.
• Identifies territory professional groups to network and ensure access/exposure to potential key opinion leaders.
• Builds strong relationships with all key office/practice personnel and focuses on patient health in conversations with all staff members.
• Takes personal responsibility for follow-through and providing value to the accounts by providing accurate information in response to their needs.
• Delivers effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references (e.g. studies, package inserts, etc.) with clarity and confidence to help HCPs enhance patient outcomes; demonstrates competent product knowledge of own product and competition.
• Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Play an active role in professional development as a business imperative.

Nice To Haves

• MBA or other related graduate degree preferred.

Responsibilities

• Work with the Area Business Lead, Rare Disease to develop a territory-specific business/account plan including strategies and tactics for increasing disease-state awareness, implementing diagnostic approaches, identifying and pursuing business opportunities, and meeting sales goals in a rare disease space.
• Communicate and collaborate within a cross-functional team (other RDAMs, brand marketing, market access, medical affairs, and thought leader liaisons) to meet business objectives.
• Develop in-depth knowledge of current and future competition and execute sales strategies to effectively compete and achieve patient acquisition and revenue goals.
• Build and maintain proficiency in relevant disease states, patient and clinic experience, market landscape, and product knowledge.
• Effectively utilize all available tools, technology, and resources to analyze and identify market opportunities and trends.
• Navigate and identify opportunities through the dynamic healthcare landscape, including academic institutions, IDNs, community practices, and local patient advocacy groups.
• Successfully execute upon a rare disease selling model.
• Sponsor and display at relevant congresses and society meetings.
• Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met.
• Develop and position Otsuka as a leader with key Nephrology stakeholders and other specialty customers and targeted accounts (large group practices and community practices).

Benefits

• Comprehensive medical, dental, vision, prescription drug coverage
• Company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance
• Tuition reimbursement
• Student loan assistance
• A generous 401(k) match
• Flexible time off
• 18 paid holidays
• Paid leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior